Rocklyn Akosua Amponsah

I am an experienced customer service and administrative professional with over five years supporting fast-paced financial and retail environments, consistently delivering excellent service across phone, email, and live chat. I have a proven track record improving customer feedback resolution times, supporting fraud mitigation, and streamlining administrative workflows to increase efficiency.

I excel with CRM tools (Salesforce), multi-channel inquiry handling, transaction processing, and collaborating with IT and team leads to resolve issues within SLA. I am seeking a remote role with a growing e-commerce brand where I can apply strong communication, multitasking, and customer-focused problem-solving skills.