Orianny Perez

I am a bilingual professional with three years of experience in customer service, specializing in multi-channel communication including calls, emails, and chat. My proven track record of excellent performance is highlighted by my ability to proactively solve problems and communicate clearly. I adapt quickly to new technological environments, which has been essential in my roles.

Currently, I am pursuing a degree in Cybersecurity Engineering at Universidad del Caribe, which complements my customer service skills. I have worked as a Customer Experience Associate, where I served as the primary point of contact for patients in the telemedicine sector. My role required high-level problem-solving skills and effective coordination to ensure that patients' needs were met with empathy and clarity.

In previous positions, I have managed customer inquiries and complaints in various settings, including online banking and fast food services. My experience has equipped me with the ability to handle sensitive information and maintain regulatory compliance while ensuring customer satisfaction through effective communication.