Maria Laura Bucceri

Managed inventory allocation, product configuration, and commercial set-up for luxury cruise operations across approximately 460 suites per ship. Coordinated daily with multiple departments and processed 15-30 booking and departure-related updates per day.

Managed approximately 20+ customer enquiries per day (B2B and B2C), providing timely, solution-oriented support across multiple channels. Maintained high accuracy and a service-oriented approach while handling high volumes of client requests.

Executed check-in/check-out procedures, managed room reservations, and resolved daily guest enquiries for an international clientele in Italian, English, and Spanish. Conducted on-site fieldwork research for Master's thesis on destination perception and overtourism.

Delivered individual and small-group Italian lessons to international students, supporting language acquisition, oral exams, and cultural adaptation. Created tailored learning materials and assisted lead instructors with classroom management and written evaluations.

Welcomed international guests in a multicultural surf-camp setting, managing daily communications in Italian, English, and Spanish. Supported day-to-day teamwork and practical problem-solving in a dynamic, guest-facing environment.

Curricular internship as a conference interpreter and linguistic consultant, planning and delivering simultaneous and consecutive interpreting services for institutional and cultural events.

Activities and societies: Erasmus Blended Intensive Programme (interpreting practice)

Master's degree in Conference Interpreting & Translation with specialisation in English and Spanish, including simultaneous and consecutive interpreting, translation, and audiovisual translation.

Curricular internship as a translator (English to Spanish) for the Jean Monnet Module SPEAK-UP, translating and adapting audio content for two lessons, totalling 75 hours.

Activities and societies: Erasmus+ Programme: Universidad del País Vasco (UPV/EHU), Spain (2019–2020)

Bachelor's degree in Linguistic & Cultural Mediation, with a thesis on teaching Italian as L2 in prison and an Erasmus+ programme in Spain.