Orhe Igboko

I am a results-driven customer service professional with a proven track record of delivering exceptional experiences across phone, email, and live chat channels. I consistently achieve high satisfaction metrics and reduce resolution times through clear communication and problem-solving.

My experience includes mentoring new team members and leading process improvements that boosted team efficiency and reduced average call handling time. I bring empathy, patience, and a customer-first mindset to every interaction, helping convert dissatisfied customers into loyal advocates.

I thrive in fast-paced, team-oriented environments and have a demonstrated ability to manage high call volumes while maintaining composure under pressure. I also leverage multilingual skills to serve diverse customer bases effectively.

My goal is to contribute to a positive customer journey by aligning with company values, improving retention, and supporting continuous operational improvements that drive measurable business results.