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Oreoluwa Joseph

@oreoluwajoseph

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Customer Support Specialist at Heart-Land Alliance who created a knowledge base that cut repetitive inquiries by 30%.

Nigeria

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At Heart-Land Alliance, I supported international clients through email, live chat, and phone across 12+ countries. I resolved complex inquiries about international shipping, customs, and order fulfillment, achieving an 85% first-contact resolution rate.

I processed more than $35,000 in monthly international orders with 98.5% accuracy. I also created a knowledge base and FAQ system that cut repetitive inquiries by 30%.

At QAVDEVLimited, I supported international clients and helped cultivate an engaged customer community. Consistent communication and support contributed to a 30% increase in product inquiries.

I also planned email campaigns and customer engagement initiatives, achieving a 40% average open rate, and developed promotional copy that contributed to a 15% increase in early service deposits.

Experience

Work history, roles, and key accomplishments

International Customer Service Representative

Heart-Land Alliance

Jan 2024 - Jul 2026 (2 years 6 months)

Delivered multichannel support to clients across 12+ countries, achieving 85% first contact resolution and processing $35,000+ in monthly international orders with 98.5% accuracy. Created a knowledge base that reduced repetitive inquiries by 30% and earned Employee of the Quarter twice.

Sales Strategist

QAVDEV Limited

Feb 2022 - Jan 2024 (1 year 11 months)

Delivered seamless customer experiences to international clients, cultivated a highly engaged customer community driving a 30% increase in product enquiries, and planned email campaigns with a 40% average open rate. Developed persuasive marketing copy contributing to a 15% increase in early service deposits.