I seek a customer-focused role (Remote)where I can lead small teams, improve service processes, and enhance client satisfaction in a collaborative environment.
RR
Looking for a job
Rebecca Raji
@rebeccaraji
Customer-focused professional skilled in customer service, leadership, and problem-solving.
United KingdomWhat I'm looking for
I am a customer-focused professional with hands-on experience resolving client inquiries, improving response times, and leading small teams to deliver exceptional service.
At R2 Peace Salon I led a team of 5–10 representatives, implemented a customer feedback system that improved response times by 20%, and worked closely with staff to enhance the client experience.
Previously I delivered timely support at Emerald Care Services, streamlined feedback and complaint processes, and helped maintain strong client relationships to boost retention.
My background also includes direct care work in a care home setting, formal training through a Care Certificate and HSE program, and a BSc in Creative Arts from the University of Lagos.
Experience
Work history, roles, and key accomplishments
RS
Current
Customer Service Representative
R2 Peace Salon
Jul 2024 - Present (1 year 3 months)
Led a team of 5–10 customer service representatives, implemented a customer feedback system that improved response times by 20%, and resolved client concerns to enhance overall satisfaction.
ES
Customer Service & Support Rep
Emerald Care Services
Dec 2023 - Apr 2024 (4 months)
Delivered timely customer support, streamlined feedback and complaint processes, and liaised between clients and internal teams to improve service delivery and retention.
BH
Health Care Worker
Beulah Vista Care Home
Aug 2022 - Dec 2023 (1 year 4 months)
Maintained professional standards of care, documented accurate care records, and reported critical issues to the Care Coordinator to ensure resident safety and quality care.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Bachelor of Science, Creative Arts
Completed a Bachelor of Science in Creative Arts with coursework and projects focused on creative practice and theory.
ULUniversity of Lagos
Diploma, Creative Arts
Completed a Diploma in Creative Arts (A-Level) providing foundational study in creative disciplines.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United KingdomAuthorized to work in
Salary expectations
30k-40k USD
Job categories
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