Oluwaseun Kaffo
@oluwaseunkaffo
Detail-oriented customer service professional with 10 years of experience.
United KingdomWhat I'm looking for
I am a detail-oriented and empathetic professional with over 10 years of experience in customer service, sales, and administration. My career has been defined by my ability to solve customer problems efficiently and deliver exceptional support, which has significantly enhanced customer satisfaction. I thrive in high-pressure environments and have a proven track record of managing financial transactions while ensuring compliance with company policies.
Throughout my career, I have developed strong communication and problem-solving skills that allow me to engage customers effectively via phone, email, and online platforms. My experience includes working as a Prison Custody Officer, where I managed the needs of individuals in high-stress situations, and as a Sales Associate, where I contributed to a 30% increase in app adoption through exceptional customer support. I hold an MBA in Human Resource Management and a professional certification in Taxation, which further enhances my ability to provide informed and compliant service.
Experience
Work history, roles, and key accomplishments
Prison Custody Officer
Serco PLC
Feb 2025 - Apr 2025 (2 months)
Delivered high-quality face-to-face service while managing the needs and welfare of up to 40 individuals daily, often in high-pressure environments. Successfully de-escalated over 15 high-tension situations using conflict resolution and interpersonal skills.
Sales Associate
Inditex UK Limited
Sep 2022 - Nov 2024 (2 years 2 months)
Delivered exceptional customer support via in-person, phone, and digital platforms, addressing inquiries and resolving complaints. Provided telephony support, handling high call volumes while educating customers about new services, leading to a 30% increase in app adoption.
Tax Administrator /Customer Assistant
Lagos State Internal Revenue Service
Aug 2015 - Aug 2022 (7 years)
Handled inbound and outbound customer calls, providing tax assistance and resolving account queries. Investigated and resolved payment-related issues, ensuring 95% accuracy in financial transactions.
Administrative Officer
Ministry of Rural Development
Aug 2014 - Jul 2015 (11 months)
Streamlined customer inquiries, improving response times by 40% through better document management and query tracking systems. Digitized customer records, enhancing accessibility and reducing retrieval time by 40%.
Education
Degrees, certifications, and relevant coursework
University of Hertfordshire
Master of Business Administration, Human Resource Management
Grade: Commendation
Completed a Master of Business Administration with a focus on Human Resource Management. Achieved a Commendation grade, demonstrating strong academic performance and a deep understanding of HR principles.
University of Lagos
Bachelor of Science (Hons), Industrial Relations & Personnel Management
Grade: Second Class Division
Obtained a Bachelor of Science with Honors in Industrial Relations & Personnel Management. Graduated with a Second Class Division, gaining comprehensive knowledge in labor relations and human resource practices.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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