OPRAH JACINTA ADISA
@oprahjacintaadisa
Guest-focused hospitality professional skilled in service, upselling, and customer relations.
What I'm looking for
I am a dedicated hospitality professional with hands-on experience as a waitress, banquet operations assistant, and call centre agent, delivering exceptional customer service in fast-paced restaurant and hotel environments.
I consistently uphold food safety and hygiene standards, contribute to successful health inspections, and excel at upselling — notably using wine-pairing knowledge to enhance guest experiences and beverage sales.
I am a reliable team player with strong POS and multitasking abilities, fluent in English and Swahili, and driven to create comfortable, positive interactions both in-person and on the phone.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
CCI Kenya SEZ Limited
Jan 2024 - Sep 2024 (8 months)
Handled international inbound campaigns, providing empathetic, clear support in American and British English while troubleshooting issues and improving computer multitasking skills.
Waitress & Banquet Ops
Elysian Resort Runda
Jul 2023 - Oct 2023 (3 months)
Delivered banquet and restaurant service at a 4-star hotel, managing large events and improving guest satisfaction through timely service, wine pairing recommendations, and strict food-safety adherence.
Waitress
Jimlizer Hotel Limited
Nov 2022 - Feb 2023 (3 months)
Maintained high standards of cleanliness and order accuracy in a hotel restaurant, processed transactions via POS, and supported efficient opening/closing and peak-shift operations.
Education
Degrees, certifications, and relevant coursework
DMI - St. Eugene (formerly SOS) Technical College
Certificate, Food & Beverage Production, Sales and Service
2021 - 2022
Completed a certificate program in Food & Beverage Production, Sales and Service focusing on practical hospitality skills and food safety compliance.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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