Open to opportunities

OPRAH JACINTA ADISA

@oprahjacintaadisa

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Guest-focused hospitality professional skilled in service, upselling, and customer relations.

Kenya

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What I'm looking for

I seek a customer-facing hospitality role where I can apply my service, upselling, and food-safety skills in a collaborative, guest-focused team.

I am a dedicated hospitality professional with hands-on experience as a waitress, banquet operations assistant, and call centre agent, delivering exceptional customer service in fast-paced restaurant and hotel environments.

I consistently uphold food safety and hygiene standards, contribute to successful health inspections, and excel at upselling — notably using wine-pairing knowledge to enhance guest experiences and beverage sales.

I am a reliable team player with strong POS and multitasking abilities, fluent in English and Swahili, and driven to create comfortable, positive interactions both in-person and on the phone.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

CCI Kenya SEZ Limited

Jan 2024 - Sep 2024 (8 months)

Handled international inbound campaigns, providing empathetic, clear support in American and British English while troubleshooting issues and improving computer multitasking skills.

Customer Service Phone Support Active Listening Problem Solving Empathy Multitasking Communication

Waitress & Banquet Ops

Elysian Resort Runda

Jul 2023 - Oct 2023 (3 months)

Delivered banquet and restaurant service at a 4-star hotel, managing large events and improving guest satisfaction through timely service, wine pairing recommendations, and strict food-safety adherence.

Table Service Wine Pairing Food Safety POS Cash Handling

Waitress

Jimlizer Hotel Limited

Nov 2022 - Feb 2023 (3 months)

Maintained high standards of cleanliness and order accuracy in a hotel restaurant, processed transactions via POS, and supported efficient opening/closing and peak-shift operations.

Table Service Order Accuracy Food Hygiene Cash Handling Customer Service