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OPRAH JACINTA ADISA

@oprahjacintaadisa

Guest-focused hospitality professional skilled in service, upselling, and customer relations.

Kenya
Message

What I'm looking for

I seek a customer-facing hospitality role where I can apply my service, upselling, and food-safety skills in a collaborative, guest-focused team.

I am a dedicated hospitality professional with hands-on experience as a waitress, banquet operations assistant, and call centre agent, delivering exceptional customer service in fast-paced restaurant and hotel environments.

I consistently uphold food safety and hygiene standards, contribute to successful health inspections, and excel at upselling — notably using wine-pairing knowledge to enhance guest experiences and beverage sales.

I am a reliable team player with strong POS and multitasking abilities, fluent in English and Swahili, and driven to create comfortable, positive interactions both in-person and on the phone.

Experience

Work history, roles, and key accomplishments

ER

Waitress & Banquet Ops

Elysian Resort Runda

Jul 2023 - Oct 2023 (3 months)

Delivered banquet and restaurant service at a 4-star hotel, managing large events and improving guest satisfaction through timely service, wine pairing recommendations, and strict food-safety adherence.

Education

Degrees, certifications, and relevant coursework

DC

DMI - St. Eugene (formerly SOS) Technical College

Certificate, Food & Beverage Production, Sales and Service

2021 - 2022

Completed a certificate program in Food & Beverage Production, Sales and Service focusing on practical hospitality skills and food safety compliance.

Tech stack

Software and tools used professionally

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