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@winstonwabule
Experienced waiter and barman delivering exceptional customer service in high-volume hospitality settings.
I am a passionate, customer-focused waiter and barman with over six years of hands-on experience in respected hospitality brands, delivering friendly, efficient service in both luxury and casual environments.
I have consistently managed high-volume table and bar operations, prepared cocktails and specialty drinks, trained junior staff, and handled VIP events while maintaining cleanliness, inventory control, and strong upselling performance.
I bring professionalism, teamwork, and a positive attitude to every shift, and I am committed to creating memorable guest experiences through attention to detail, time management, and effective communication.
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Work history, roles, and key accomplishments
Kinyuki Country Hotel
May 2025 - Present (6 months)
Serve high volume of customers with speed and accuracy while managing table service and bar operations to ensure guest satisfaction and maintain organized workspaces.
Sarova Maiyan
Nov 2022 - May 2025 (2 years 6 months)
Delivered high-end service in a luxury resort, prepared cocktails and specialty drinks, handled VIP events, and used menu knowledge to drive upselling.
Fairmont Mt. Kenya Safari Club
Feb 2020 - Nov 2022 (2 years 9 months)
Provided 5-star service in fine dining and buffet settings, anticipated guest needs, resolved complaints, and trained junior staff on service etiquette.
Hotel Taji
Jun 2018 - Jan 2020 (1 year 7 months)
Managed guest interactions and beverage service in a casual dining environment, maintained inventory and bar cleanliness to ensure a welcoming experience.
Degrees, certifications, and relevant coursework
Certificate, Food and Beverage Control
2024 - 2024
Completed a Food and Beverage Control course focused on beverage management, service standards, and inventory control.
Certificate, Hospitality
2018 - 2018
Completed a Certificate in Hospitality covering core hospitality operations and service delivery.
KCSE Certificate, Secondary Education
2017 - 2017
Obtained the Kenya Certificate of Secondary Education (KCSE) demonstrating completion of secondary education.
Software and tools used professionally
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Message Winstonfred User
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