Lydia Happiness

Supervise front office, housekeeping, kitchen and support teams. Handle guest requests, service escalations and complaint resolution.

Maintained accurate stock levels and store displays. Assisted customers and operated POS systems.

Managed reception desk, guest inquiries and communication. Handled calls, scheduling and appointment management.

Welcomed and seated guests; managed reservations and waitlists. Coordinated table allocation during high-traffic hours.

Allocated workstations and monitored service readiness. Ensured opening procedures and SOP compliance.

Supported banquet and event service operations. Assisted with guest orders and service logistics.

Served in fine dining and à la carte outlets. Maintained standards in main restaurant and bar.

Assisted in restaurant, banquet and event service. Supported order handling and guest coordination.

Trained in room-care procedures and cleaning standards. Assisted with stock control and requisitions using IDS.

Operated camera and audio systems. Performed equipment setup and maintenance.

Trained in reception, reservations and concierge. Assisted with check-in/check-out processes.

Served across fine dining, bar and room service. Supported banquet and outdoor catering.

Trained in food and beverage service operations.

Assisted in training and service operations.

Completed the Virtual Assistance program at ALX Kenya from October to December 2025.

Completed the Accelerate Program at McKinley Academy from May to September 2024.

Earned a Diploma in Hotel Management from Business & Hotel Management School (BHMS) in Switzerland from 2019 to 2021.

Earned a Diploma in Hotel Management from Boma International Hospitality College in Kenya from 2019 to 2021.

Completed A-Levels at Brookhouse International School from 2016 to 2018.

Completed Primary and O-Levels at Brookhouse International School from 2010 to 2016.