Open to opportunities

Jane Maureen

@janemaureen

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Aspiring hotel management professional with a focus on customer service.

Kenya

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What I'm looking for

I seek a role in a growth-oriented firm that values versatility and personal development.

I am a dedicated professional with a strong background in the hotel management and service industry. My journey began with an Advanced Diploma in Beauty Therapy and a Diploma in Tourism and Travel, which equipped me with the essential skills to thrive in dynamic environments. I have honed my abilities through various roles, including as a waitress and hostess, where I consistently delivered exceptional customer service and ensured guest satisfaction.

Throughout my career, I have developed key competencies such as effective communication, negotiation skills, and a client-oriented approach. My experience at Kaloco Lounge and Mushu Oriental Grill has taught me the importance of teamwork and adaptability in fast-paced settings. I am passionate about contributing to organizational goals while pursuing personal growth and versatility in my career.

Experience

Work history, roles, and key accomplishments

Waitress/Hostess

Kaloco Lounge

Apr 2021 - Apr 2022 (1 year)

Welcomed guests, managed reservations, and coordinated seating. Ensured customer satisfaction by catering to special needs and maintaining a clean reception area.

Customer Service Communication Hospitality Conflict Resolution Teamwork Upselling

Sales Assistant

Tahilah Beauty Shop and Money Agents

Mar 2020 - Mar 2021 (1 year)

Managed transactions, set up merchandise displays, and responded to customer inquiries. Assisted the sales department in maintaining customer relations and meeting customer needs.

Sales Customer Service Merchandise Communication Problem Solving Product Knowledge Inventory Management

Waitress/Hostess

Mushu Oriental Grill

Feb 2019 - Nov 2020 (1 year 9 months)

Greeted guests, took orders, and delivered food from the kitchen. Ensured customer satisfaction and maintained good communication with staff and customers.

Customer Service Order Taking Communication Teamwork Problem Solving Time Management Upselling

Education

Degrees, certifications, and relevant coursework

Beauty Point College

Advanced Diploma, Beauty Therapy

Completed an advanced diploma program focusing on comprehensive beauty therapy techniques. Gained expertise in various aspects of beauty treatments and client care.

NIBS Technical College

Diploma, Tourism and Travel

Undertook a diploma in tourism and travel, acquiring knowledge in travel operations, hospitality management, and customer service within the tourism sector. Developed skills essential for the travel industry.

CARLILE College

Certificate, Information Technology

Obtained a certificate in Information Technology, covering fundamental IT concepts and basic computer skills. This program provided a foundational understanding of technology.

St Mary Academy Girls Secondary School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, culminating in the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.