Susan Godwin
@susangodwin
Reliable remote chat support agent delivering clear, friendly customer service.
NigeriaWhat I'm looking for
I am a reliable, customer-focused online chat support agent experienced in handling inquiries across live chat and messaging platforms.
I provide clear, professional written communication about products, orders, and services, and I maintain a polite tone while managing multiple conversations simultaneously.
I am comfortable working remotely with minimal supervision, adapt quickly, and use tools such as WhatsApp Business, live chat systems, Google Docs, and basic CRM tools to resolve customer issues.
I am available for full-time or part-time remote roles, can work day or night shifts, and am ready to start immediately while committing to long-term growth.
Experience
Work history, roles, and key accomplishments
Online Chat Support Agent
Self-Managed
Jan 2022 - Present (4 years 5 months)
Handled customer inquiries via live chat and messaging platforms, providing accurate product and order information while maintaining a professional tone and managing multiple concurrent conversations.
Retail Customer Support Agent
Unknown
Jan 2024 - Dec 2025 (1 year 11 months)
Assisted customers with order-related questions and basic issue resolution, collaborated with support teams to resolve concerns, and ensured satisfaction through clear, friendly written communication.
Education
Degrees, certifications, and relevant coursework
Susan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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