Open to opportunities

Susan Godwin

@susangodwin

Message

Reliable remote chat support agent delivering clear, friendly customer service.

Nigeria

Message

What I'm looking for

I seek remote chat support roles (full- or part-time) with clear expectations, growth potential, and a professional team culture; ready to start immediately.

I am a reliable, customer-focused online chat support agent experienced in handling inquiries across live chat and messaging platforms.

I provide clear, professional written communication about products, orders, and services, and I maintain a polite tone while managing multiple conversations simultaneously.

I am comfortable working remotely with minimal supervision, adapt quickly, and use tools such as WhatsApp Business, live chat systems, Google Docs, and basic CRM tools to resolve customer issues.

I am available for full-time or part-time remote roles, can work day or night shifts, and am ready to start immediately while committing to long-term growth.

Experience

Work history, roles, and key accomplishments

Current

Online Chat Support Agent

Current

Self-Managed

Jan 2022 - Present (4 years)

Handled customer inquiries via live chat and messaging platforms, providing accurate product and order information while maintaining a professional tone and managing multiple concurrent conversations.

Live Chat Written Communication Problem Solving Multitasking CRM Tools Time Management

Retail Customer Support Agent

Unknown

Jan 2024 - Dec 2025 (1 year 11 months)

Assisted customers with order-related questions and basic issue resolution, collaborated with support teams to resolve concerns, and ensured satisfaction through clear, friendly written communication.