Open to opportunities

Onyinye Obijiofor

@onyinyeobijiofor1

Message

I am a customer-support professional improving service and operations in healthcare and hospitality.

Nigeria

Message

What I'm looking for

I seek a customer-support role in healthcare or hospitality where I can streamline bookings and complaints, train teams on compliance, and use CRM/EHR tools to boost satisfaction and retention in a collaborative, growth-focused company.

I am a dynamic, customer-focused support professional with over two years of experience across healthcare and hospitality/real estate. I excel at handling inquiries, resolving issues efficiently, and implementing systems that reduced missed appointments and negative reviews by 95%, while integrating CRM and property management systems to improve guest tracking and follow-ups.

I am experienced with EHR and PMS platforms, Zendesk and productivity tools, and have trained staff on HIPAA compliance and confidentiality. I seek roles where I can streamline bookings and billing workflows, coach teams on best practices, and drive customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Current

Client Support Officer

Current

BAAI Apartments

Jan 2024 - Present (1 year 10 months)

Managed reservations and booking systems for a residential property, preventing double bookings and implementing automated messaging to improve response efficiency.

Property Management Systems Reserving Customer Service Google Workspace Calendar Management

Client Support Officer

Isalu Hospitals

Mar 2023 - Dec 2024 (1 year 9 months)

Streamlined appointment booking and patient data management using EHR systems, reducing scheduling errors by 95% and cutting payment-related complaints by 85%.