Onyinyechi Idoko
@onyinyechiidoko
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a committed professional with a strong background in customer service and social media management. With experience spanning over six years, I have honed my skills in communication, problem-solving, and adaptability, which have been instrumental in achieving organizational goals. My journey began at Leomark Integrated Services as a Sales Supervisor, where I developed a keen understanding of customer needs and effective sales strategies.
At Gemini Restaurant, I transitioned into the role of Social Media Manager, where I successfully enhanced the restaurant's online presence and engagement through innovative marketing strategies. Currently, I serve as a Customer Service Representative at Ogwugo Limited, where I continue to leverage my skills to ensure customer satisfaction and loyalty. I am passionate about contributing to team success and am eager to bring my expertise to a dynamic organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ogwugo Limited
Jan 2021 - Mar 2024 (3 years 2 months)
Managed customer inquiries and provided support to enhance customer satisfaction. Developed effective communication strategies to address customer needs and resolve issues promptly.
Social Media Manager
Gemini Restaurant
Jan 2018 - Feb 2020 (2 years 1 month)
Oversaw social media accounts, created engaging content, and implemented marketing strategies to increase brand awareness and customer engagement.
Sales Supervisor
Leomark Integrated Services
Jan 2017 - Jan 2018 (1 year)
Supervised sales team operations, developed sales strategies, and ensured customer satisfaction through effective service delivery.
Education
Degrees, certifications, and relevant coursework
National Open University
Bachelor of Education, Business Education
2022 - 2024
Pursuing a Bachelor of Education with a focus on Business Education, developing skills in educational methodologies and business principles.
Community Secondary School Omor
Senior Secondary School Certificate, General Education
2008 - 2014
Completed Senior Secondary School Certificate, gaining foundational knowledge and skills necessary for further education.
Community Primary School, Ibagwa-Ani Nsukka
First School Leaving Certificate, Primary Education
2002 - 2008
Achieved First School Leaving Certificate, establishing basic literacy and numeracy skills.
Availability
Location
Authorized to work in
Job categories
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