Onyinyechi IdokoOI
Open to opportunities

Onyinyechi Idoko

@onyinyechiidoko

Dedicated customer service representative with strong communication skills.

Nigeria

What I'm looking for

I seek a role that values dedication and offers growth opportunities in customer service or marketing.

I am a committed professional with a strong background in customer service and social media management. With experience spanning over six years, I have honed my skills in communication, problem-solving, and adaptability, which have been instrumental in achieving organizational goals. My journey began at Leomark Integrated Services as a Sales Supervisor, where I developed a keen understanding of customer needs and effective sales strategies.

At Gemini Restaurant, I transitioned into the role of Social Media Manager, where I successfully enhanced the restaurant's online presence and engagement through innovative marketing strategies. Currently, I serve as a Customer Service Representative at Ogwugo Limited, where I continue to leverage my skills to ensure customer satisfaction and loyalty. I am passionate about contributing to team success and am eager to bring my expertise to a dynamic organization.

Experience

Work history, roles, and key accomplishments

OL
Current

Customer Service Representative

Ogwugo Limited

Jan 2021 - Mar 2024 (3 years 2 months)

Managed customer inquiries and provided support to enhance customer satisfaction. Developed effective communication strategies to address customer needs and resolve issues promptly.

GR

Social Media Manager

Gemini Restaurant

Jan 2018 - Feb 2020 (2 years 1 month)

Oversaw social media accounts, created engaging content, and implemented marketing strategies to increase brand awareness and customer engagement.

LS

Sales Supervisor

Leomark Integrated Services

Jan 2017 - Jan 2018 (1 year)

Supervised sales team operations, developed sales strategies, and ensured customer satisfaction through effective service delivery.

Education

Degrees, certifications, and relevant coursework

National Open University logoNU

National Open University

Bachelor of Education, Business Education

2022 - 2024

Pursuing a Bachelor of Education with a focus on Business Education, developing skills in educational methodologies and business principles.

CO

Community Secondary School Omor

Senior Secondary School Certificate, General Education

2008 - 2014

Completed Senior Secondary School Certificate, gaining foundational knowledge and skills necessary for further education.

CN

Community Primary School, Ibagwa-Ani Nsukka

First School Leaving Certificate, Primary Education

2002 - 2008

Achieved First School Leaving Certificate, establishing basic literacy and numeracy skills.

Tech stack

Software and tools used professionally

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Onyinyechi Idoko - Customer Service Representative - Ogwugo Limited | Himalayas