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Chioma Uduma

@chiomauduma

I am a customer-focused client service consultant with telemarketing and tourism expertise.

Nigeria
Message

What I'm looking for

I seek a customer-facing role in tourism or travel where I can use CRM, sales, and communication skills to boost satisfaction and retention, mentor teammates, and grow into expanded service or leadership responsibilities within a collaborative team.

I am a customer-focused professional with three years of client service and telemarketing experience in the tourism industry.

I consistently met or exceeded monthly sales targets, maintained a customer satisfaction rate above 90%, and increased customer retention by 20% through personalized service. I handled inquiries by phone, email, and in person, organized bookings, and maintained accurate CRM records to ensure timely service delivery.

I trained and mentored new team members and hold a BSc in Psychology plus a Global Health Project Management certification from the University of Washington. I prioritize clear communication, proactive problem-solving, and teamwork to deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

VL
Current

Client Service Consultant & Telemarketer

VIP Express Tourism Ltd

Mar 2022 - Present (3 years 6 months)

Handled customer inquiries and sold tourism packages, meeting or exceeding monthly sales targets and maintaining a customer satisfaction rate above 90%. Improved customer retention by 20% through personalized service and trained new team members to ensure service consistency.

Education

Degrees, certifications, and relevant coursework

University of Washington logoUW

University of Washington

Certificate in Global Health Project Management, Global Health

Completed a Certificate in Global Health Project Management from the University of Washington in 2019.

Ebonyi State University logoEU

Ebonyi State University

Bachelor of Science, Psychology

Bachelor of Science in Psychology from Ebonyi State University, Abakaliki, completed in 2013.

ES

Ebonyi State Staff Secondary School

Secondary School Certificate, Secondary Education

Completed secondary education at Ebonyi State Staff Secondary School in Abakaliki.

Tech stack

Software and tools used professionally

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Chioma Uduma - Client Service Consultant & Telemarketer - VIP Express Tourism Ltd | Himalayas