Chioma Uduma
@chiomauduma
I am a customer-focused client service consultant with telemarketing and tourism expertise.
What I'm looking for
I am a customer-focused professional with three years of client service and telemarketing experience in the tourism industry.
I consistently met or exceeded monthly sales targets, maintained a customer satisfaction rate above 90%, and increased customer retention by 20% through personalized service. I handled inquiries by phone, email, and in person, organized bookings, and maintained accurate CRM records to ensure timely service delivery.
I trained and mentored new team members and hold a BSc in Psychology plus a Global Health Project Management certification from the University of Washington. I prioritize clear communication, proactive problem-solving, and teamwork to deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Client Service Consultant & Telemarketer
VIP Express Tourism Ltd
Mar 2022 - Present (3 years 6 months)
Handled customer inquiries and sold tourism packages, meeting or exceeding monthly sales targets and maintaining a customer satisfaction rate above 90%. Improved customer retention by 20% through personalized service and trained new team members to ensure service consistency.
Education
Degrees, certifications, and relevant coursework
University of Washington
Certificate in Global Health Project Management, Global Health
Completed a Certificate in Global Health Project Management from the University of Washington in 2019.
Ebonyi State University
Bachelor of Science, Psychology
Bachelor of Science in Psychology from Ebonyi State University, Abakaliki, completed in 2013.
Ebonyi State Staff Secondary School
Secondary School Certificate, Secondary Education
Completed secondary education at Ebonyi State Staff Secondary School in Abakaliki.
Availability
Location
Authorized to work in
Job categories
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