Open to opportunities

Chioma Uduma

@chiomauduma

Message

I am a customer-focused client service consultant with telemarketing and tourism expertise.

Nigeria

Message

What I'm looking for

I seek a customer-facing role in tourism or travel where I can use CRM, sales, and communication skills to boost satisfaction and retention, mentor teammates, and grow into expanded service or leadership responsibilities within a collaborative team.

I am a customer-focused professional with three years of client service and telemarketing experience in the tourism industry.

I consistently met or exceeded monthly sales targets, maintained a customer satisfaction rate above 90%, and increased customer retention by 20% through personalized service. I handled inquiries by phone, email, and in person, organized bookings, and maintained accurate CRM records to ensure timely service delivery.

I trained and mentored new team members and hold a BSc in Psychology plus a Global Health Project Management certification from the University of Washington. I prioritize clear communication, proactive problem-solving, and teamwork to deliver exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Client Service Consultant & Telemarketer

Current

VIP Express Tourism Ltd

Mar 2022 - Present (3 years 6 months)

Handled customer inquiries and sold tourism packages, meeting or exceeding monthly sales targets and maintaining a customer satisfaction rate above 90%. Improved customer retention by 20% through personalized service and trained new team members to ensure service consistency.

Customer Relationship Management Telemarketing Sales CRM Software Lead Conversion Complaint Handling