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Onuoha Ukonu

@onuohaukonu

CRM and workflow automation specialist optimizing onboarding, retention, and customer success for SaaS and coaches.

Nigeria
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What I'm looking for

I’m seeking remote roles where I can lead CRM and automation projects, improve customer journeys, and scale success operations in a growth-focused, collaborative environment.

I help SaaS startups, coaches, and service-based businesses scale customer success through CRM optimization and automation.

With over six years of hands-on experience, I’ve designed and maintained systems in HubSpot, Airtable, Make, and Zapier that automate onboarding, retention, and support, cutting ticket volume by up to 40% and speeding response times by 60%.

Beyond the tech, I bring a customer-first mindset from my background in lead generation, project management, and executive assistance, ensuring every automation enhances both user experience and your bottom line.

If you’re looking to reduce churn, streamline operations, or scale sustainably through automation, I can help you get there faster.

Experience

Work history, roles, and key accomplishments

JB

Customer Support & Lead Generation

Jax Beauty

Feb 2022 - Dec 2024 (2 years 10 months)

Managed 200+ monthly customer issues via chat, email, and phone using HubSpot and Asana. Built automations, cutting resolution time by 35% and created a Knowledge Base, reducing tickets by 40%. Led training boosting adoption by 25%, automated lead capture to enhance sales, and improved efficiency through cross-functional workflow alignment.

MC

CRM Automation Specialist

MacT IT Consultant

Sep 2019 - Oct 2021 (2 years 1 month)

Designed and implemented Zapier-based automation workflows including email onboarding systems integrated with HubSpot forms and Google Sheets to improve process monitoring and operations.

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Owerri logoFO

Federal University of Technology, Owerri

Bachelor of Technology, Agriculture

Completed a Bachelor of Technology program in Agriculture at the Federal University of Technology, Owerri.

LL

LinkedIn Learning

Certificate, Customer Experience

Completed a professional course on Customer Experience Journey Mapping.

CG

Coursera (Google)

Professional Certificate, Project Management

Earned the Google Project Management Certificate through Coursera.

Asana logoAS

Asana

Certificate, Workflow Automation

Completed the Asana Workflow Specialist — Process Optimization certification.

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Onuoha Ukonu - Customer Support & Lead Generation - Jax Beauty | Himalayas