Onuoha Ukonu
@onuohaukonu
CRM and workflow automation specialist optimizing onboarding, retention, and customer success for SaaS and coaches.
NigeriaWhat I'm looking for
I help SaaS startups, coaches, and service-based businesses scale customer success through CRM optimization and automation.
With over six years of hands-on experience, I’ve designed and maintained systems in HubSpot, Airtable, Make, and Zapier that automate onboarding, retention, and support, cutting ticket volume by up to 40% and speeding response times by 60%.
Beyond the tech, I bring a customer-first mindset from my background in lead generation, project management, and executive assistance, ensuring every automation enhances both user experience and your bottom line.
If you’re looking to reduce churn, streamline operations, or scale sustainably through automation, I can help you get there faster.
Experience
Work history, roles, and key accomplishments
Customer Support & Lead Generation
Jax Beauty
Feb 2022 - Dec 2024 (2 years 10 months)
Managed 200+ monthly customer issues via chat, email, and phone using HubSpot and Asana. Built automations, cutting resolution time by 35% and created a Knowledge Base, reducing tickets by 40%. Led training boosting adoption by 25%, automated lead capture to enhance sales, and improved efficiency through cross-functional workflow alignment.
Project Manager & Workflow Automation
Confidential / Consultancy
Oct 2021 - Aug 2024 (2 years 10 months)
Aligned platform capabilities with customer goals to boost client retention 20% and increase expansion deals threefold by automating workflows and building performance dashboards.
Client Success & Automation Specialist
Zec
Sep 2019 - Apr 2024 (4 years 7 months)
Built and managed Zapier automation workflows, integrations via APIs and webhooks, and optimized campaigns and pipelines to improve efficiency and lead conversion.
Executive Assistant & Automation Specialist
US-based Construction Company
Apr 2021 - Nov 2023 (2 years 7 months)
Set up and optimized HubSpot automations for lead management, follow-ups, and internal communications to streamline the customer journey and improve service delivery.
CRM Automation Specialist
MacT IT Consultant
Sep 2019 - Oct 2021 (2 years 1 month)
Designed and implemented Zapier-based automation workflows including email onboarding systems integrated with HubSpot forms and Google Sheets to improve process monitoring and operations.
Education
Degrees, certifications, and relevant coursework
FOFederal University of Technology, Owerri
Bachelor of Technology, Agriculture
Completed a Bachelor of Technology program in Agriculture at the Federal University of Technology, Owerri.
LinkedIn Learning
Certificate, Customer Experience
Completed a professional course on Customer Experience Journey Mapping.
Coursera (Google)
Professional Certificate, Project Management
Earned the Google Project Management Certificate through Coursera.
ASAsana
Certificate, Workflow Automation
Completed the Asana Workflow Specialist — Process Optimization certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
United States
United Kingdom
Canada
Australia
Luxembourg
Finland
Germany
KuwaitSalary expectations
Social media
Job categories
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