Michael Lord M Smith

Led end-to-end product development and digital product launches, overseeing IT infrastructure and multi-channel marketing campaigns. Managed PPC budgets (£50,000/month), ensured compliance in internal audits, and implemented basic wallet security protocols for company e-commerce payments.

Designed and launched government youth employment programmes and managed large budgets while delivering identity fraud checks and secure onboarding. Implemented KYC/AML procedures for digital onboarding for millions of users and trained staff on compliance procedures.

Coordinated referrals and managed care packages while supporting on-call operations. Implemented GDPR-compliant data management processes to reduce the risk of data breaches and maintained client and staff communication controls.

Maintained accurate digital stock records and implemented stock monitoring procedures to reduce inventory discrepancies. Supported digital inventory systems and improved access controls and data security while training staff on new processes.

Supervised store teams and delivered customer service, achieving high customer satisfaction while resolving queries and complaints. Used CRM to track interactions and helped implement digital customer support systems to improve response times and data security.

Served as a brand ambassador and helped deliver product demonstrations at large promotional events. Coordinated event logistics at scale and supported customer engagement through lead capture and online community moderation.

Restructured IT operations to improve efficiency and expanded digital teams to support web design and content workflows. Drove lead generation through PPC and social media efforts, supported by digital marketing data analysis and basic data security measures.

Handled legal client onboarding and confidential document workflows, streamlining KYC/AML intake while supporting GDPR-compliant processes. Built secure digital filing with access controls, supported 2FA/encrypted storage workflows, and coached volunteers and moderated a support forum.

Grade: Upper Second-Class Honours (2:1)

Completed a BSc in Business Management, graduating July 2014. Coursework included Digital Marketing Analytics, Financial Accounting, Data Analysis, Project Management, Blockchain Technology, and Cryptocurrency Economics, with a capstone business plan for a FinTech startup.

Completed CILEX Level 3 Certificate and Level 6 Diploma in Law and Practice, graduating June 2012. Studied regulatory compliance and risk management, contract drafting, and criminal litigation, developing AML/KYC principles, professional ethics, legal research, and client care skills.