Mohammed Mujtaba Sayed
@mohammedmujtabasayed
Customer Success Director transforming enterprise SaaS with retention, adoption, and faster time-to-value.
IndiaWhat I'm looking for
I’m a Customer Success and Product Leader with 10+ years scaling enterprise SaaS businesses globally. My approach is data-driven and outcomes-first—building structured success plans that improve retention, accelerate feature adoption, and shorten time-to-value.
Most recently as Director of Customer Success at LAST9INC., I drove 95%+ Gross Revenue Retention and 110%+ Net Revenue Retention across a global enterprise portfolio. I led a team of 5 and increased feature adoption by 40% through targeted enablement, technical solutioning, coaching on customer health and escalations, and executive-level QBRs; I also directed mission-critical warrooms for high-scale events.
I’ve also delivered product impact as a Product Manager at MEDIAMELON, redesigning data analysis workflows that increased platform engagement by 35%, improved issue resolution speed by 25%, and lifted CSAT by 40%. Earlier, I progressed through roles at CLEVERTAPPVT.LTD. (TAM → Head of Onboardings → APM → PM), scaling the META region to 10x revenue, improving onboarding success rates by 80% in 2 quarters, and driving trial-to-paid conversion lift of 22%—before starting my career as a Senior Software Developer leading hybrid mobile apps and MDM/SSO for airline carriers.
Experience
Work history, roles, and key accomplishments
Director, Customer Success
Last9 Inc
Oct 2022 - Mar 2026 (3 years 5 months)
Drove 95%+ GRR and 110%+ NRR across a global enterprise portfolio using renewal forecasting, executive QBRs, and proactive churn playbooks. Led a 5-person CS team to increase feature adoption by 40% and partnered with Sales, Product, and Engineering to translate customer insights into roadmap priorities.
Product Manager
MediaMelon, Inc
Apr 2022 - Oct 2022 (6 months)
Redesigned data analysis workflows to drive 35% platform engagement growth, improve issue resolution by 25%, and raise CSAT. Bridged product and customer success to align roadmap priorities with user needs and reduce churn risk.
Product & Customer Success Leader
CleverTap Pvt Ltd
Apr 2019 - Apr 2022 (3 years)
Progressed through multiple roles (TAM, Head of Onboardings, APM, PM) and scaled the META region to 10x revenue. Led enterprise onboarding process improvements (80% higher success rate in 2 quarters), reduced time-to-value by 50%, and supported trial-to-paid conversion and sales cycle improvements.
Senior Software Developer
Tata Consultancy Services
Mar 2014 - Jun 2017 (3 years 3 months)
Developed 8+ hybrid mobile apps used by 500K+ daily users and improved app load time by 40%. Delivered MDM and SSO solutions to major airline carriers across Asia, the Middle East, and the USA.
Education
Degrees, certifications, and relevant coursework
NMIMS
Post Graduate Diploma in Management, Operations & Marketing
2017 - 2019
Completed a PGDM focused on Operations & Marketing at NMIMS in Navi Mumbai from 2017 to 2019.
University of Mumbai
Bachelor of Engineering, Mechanical Engineering
2009 - 2013
Earned a B.E. in Mechanical Engineering from the University of Mumbai from 2009 to 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Mohammed Mujtaba?
You can contact Mohammed Mujtaba and 90k+ other talented remote workers on Himalayas.
Message Mohammed MujtabaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
