Peace Maikasuwa
@peacemaikasuwa
Automation & workflow specialist optimizing CRMs and no-code systems for measurable impact.
NigeriaWhat I'm looking for
I am an automation and workflow specialist who designs secure, scalable systems to eliminate repetitive work and improve business performance. I focus on CRM automation, no-code/low-code platforms, AI workflows, and domain/email security to deliver measurable outcomes.
Across startups and SMBs I’ve cut manual admin by up to 40%, improved email deliverability to 99.9% through DNS and domain hardening, and saved leadership teams 10+ hours weekly with automated reporting. I integrate CRMs, email, e-commerce, and project management tools for real-time customer tracking and reporting.
My hands-on experience includes building automations with Make (Integromat), Zapier, n8n, Airtable, Notion, Monday.com, and leading CRM platforms like HubSpot, GoHighLevel, Zoho, and Pipedrive. I also create SOPs, develop KPIs, and train teams on automation-first processes to accelerate delivery and reduce onboarding time.
I hold a B.A.Sc. in Zoology and multiple certifications including Google Project Management, Make.com, Airtable, and Agile team management. I bring a practical, security-minded approach to automation that balances efficiency, compliance, and reliability.
Experience
Work history, roles, and key accomplishments
Automation & Workflow Specialist
Balance Coffee
Jan 2024 - Present (2 years 5 months)
Designed CRM and marketing automations that reduced manual admin by 30% and built DNS/email security (SPF, DKIM, DMARC) improving deliverability to 99.9%; automated sales and ops reporting to save 10+ hours weekly.
Customer Success & Automation Specialist
Yaupon Brothers America Tea
Oct 2022 - Present (3 years 8 months)
Automated order tracking and support ticket responses to cut resolution time by 35%, built follow-up email workflows that improved retention, and managed customer communications via email and Shopify chat.
Automation-Focused Executive Assistant
CMOx
Dec 2023 - Dec 2024 (1 year)
Replaced manual scheduling and follow-up processes with Zapier workflows cutting admin by 40%, automated reporting templates and document generation, and optimized CRM-email-project workflows.
Project Manager
Sound Foundation Group
Feb 2023 - Feb 2024 (1 year)
Implemented automated SOP workflows that accelerated project delivery by 25%, integrated ticketing systems with dashboards for faster resolution, and trained teams to halve onboarding time.
Automation Consultant
Freelance
Jan 2020 - Oct 2022 (2 years 9 months)
Delivered custom automations for startups and SMEs using Notion, Airtable, Zapier, and Make, reducing lead handling time by 50% and saving clients 5–15 hours per week.
Education
Degrees, certifications, and relevant coursework
Nasarawa State University
Bachelor of Applied Science, Zoology
Completed a Bachelor of Applied Science in Zoology at Nasarawa State University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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