Open to opportunities

Onglengco Karen Joy

@onglengcokarenjoy

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Hospitality-focused professional skilled in customer service, sales, and events operations.

Philippines

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What I'm looking for

I seek entry-level roles in hospitality or customer-facing operations where I can apply service, sales, and events skills while growing professionally in a supportive team environment.

I am a hospitality management student with hands-on experience in customer service, food service operations, and sales. I have worked as a sales agent and service crew, where I handled client queries, field sales, orders, food preparation, inventory, and cash transactions.

My training includes hotel familiarization, cruise line and food safety, events management (NC II), and on-the-job training at TGI Fridays. I bring attention to detail, flexibility, fast learning, and leadership to my roles.

I contributed to organized work environments and smooth operations in previous roles, helped generate sales through fieldwork, and supported front-line service delivery in busy food service settings.

I am motivated to apply my skills to support company operations while continuing professional development in hospitality and events management.

Experience

Work history, roles, and key accomplishments

Service Crew

Hongkong Fried Noodles

Jan 2022 - Dec 2023 (1 year 11 months)

Provided customer service by taking orders and preparing food and beverages, handled inventory and cash transactions, and maintained an organized work environment for smooth operations.

Food Preparation Customer Service Cash Handling Inventory Management POS Teamwork Food Safety

Sales Agent

Converge ICT Solutions Inc.

Jan 2021 - Dec 2022 (1 year 11 months)

Responded to client queries on products, pricing, and service availability and conducted field sales activities to generate new customers and revenue.

Customer Service Field Sales Lead Generation Product Knowledge CRM Communication

Education

Degrees, certifications, and relevant coursework

Laguna State Polytechnic University – Sta. Cruz Campus

Bachelor of Science, Hospitality Management

2020 -

Activities and societies: Treasury – Work Immersion; Hotel Familiarization – Hotel Okura; Familiarization of Cruise Line and Food Safety (MIHCA); NC II in Events Management; On-the-Job Training at TGI Fridays, SM Sta. Rosa

Pursuing a Bachelor of Science in Hospitality Management with coursework and practical training focused on hospitality operations and events management.