Open to opportunities

Onesisa Oglady Mabhena

@onesisaogladymabhena

Message

Experienced ICT professional with a passion for customerclient services.

Zimbabwe

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a dedicated ICT professional with over 10 years of experience in training and customer service. My journey began at the Bulawayo Projects Centre, where I honed my skills in ICT tutoring, client services, and marketing. I take pride in my ability to resolve office issues and enhance team dynamics, ensuring a productive work environment.

Throughout my career, I have developed a strong foundation in problem-solving and innovative thinking, which has allowed me to generate effective strategies for improving processes. My commitment to excellence and attention to detail have been key drivers in my professional journey. I am eager to bring my expertise to a new organization that values hard work and offers opportunities for growth.

Experience

Work history, roles, and key accomplishments

ICT Training Facilitator

Bulawayo Projects Centre

Jan 2015 - Present (10 years 8 months)

Provided ICT training and tutoring to clients, ensuring their proficiency in various software applications. Managed paper reconciliation, client services, and marketing initiatives to support the center's operations.

ICT Client Services Marketing Paper Reconciliation Problem Solving Team Leadership Customer Service Communication

Receptionist Program

Notation Computers

Jan 2015 - Present (10 years 8 months)

Managed front desk operations, including greeting visitors and directing inquiries. Assisted with various administrative tasks to ensure smooth office functionality.

Receptionist Duties Customer Service Communication Data Entry Scheduling Office Management Administrative Support Problem Solving

Education

Degrees, certifications, and relevant coursework

Notation Computers

Certificate, Computers

Completed a program focused on computer fundamentals and basic office software. Gained foundational knowledge in computer operations and digital literacy.

Notation Computers

Certificate, Receptionist Program

Completed a program focused on receptionist duties and office procedures. Acquired skills in managing front office operations and administrative tasks.

Alison

Certificate, ICDL (Microsoft Office)

Achieved certification in ICDL, demonstrating proficiency in Microsoft Office applications. Developed strong skills in word processing, spreadsheets, and presentations.

Alison

Certificate, Graphic Design

Completed a course in Graphic Design, learning principles and software for visual communication. Developed skills in creating various graphic materials.

Alison

Certificate, Office Administration

Undertook training in Office Administration, focusing on organizational and administrative tasks. Gained knowledge in managing office operations efficiently.

Alison

Certificate, Customer Service

Completed a course in Customer Service, focusing on client interaction and satisfaction. Developed skills in handling customer inquiries and resolving issues.