TMTrish Munashe Makoni
@trishmunashemakoni
Dedicated administrative professional with strong customer service skills.
ZimbabweWhat I'm looking for
I am a dedicated and results-oriented administrative professional with a strong background in customer service, teaching, and secretarial roles. My experience as a Customer Service Representative at Omnicontact has honed my ability to manage incoming calls and inquiries effectively, generating sales leads and ensuring customer satisfaction. I thrive under pressure and am committed to maintaining high standards of quality assurance in all my work.
My educational background includes a BSc Honours in Sociology from the University of Zimbabwe, which has equipped me with valuable insights into human behavior and communication. Additionally, my roles as a Receptionist and Assistant Teacher at Little Flowers Pre-School have allowed me to develop my organizational and teaching skills, further enhancing my ability to work collaboratively in diverse environments. I am passionate about continuous learning and have pursued certifications in caregiving and elderly care, demonstrating my commitment to personal and professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Omnicontact
Sep 2022 - Apr 2024 (1 year 7 months)
Managed incoming calls and customer service inquiries, generated sales leads that developed into new customers, and identified customer needs to achieve satisfaction.
Customer Service Representative
Omnicontact
Sep 2022 - Apr 2024 (1 year 7 months)
Managed incoming calls and customer service inquiries, generated sales leads, and identified customer needs to achieve satisfaction.
Receptionist/Assistant Teacher
Little Flowers Pre-School
Jun 2021 - Aug 2021 (2 months)
Handled office correspondence and assisted in teaching ECD A class.
Receptionist/Assistant Teacher
Little Flowers Pre-School
Jun 2021 - Aug 2021 (2 months)
Handled office correspondence and assisted in teaching ECD A class, ensuring effective communication and support for students.
Secretarial Assistant
Freedom To People With Disability In Zimbabwe
May 2019 - Oct 2019 (5 months)
Compiled reports, wrote articles, conducted workshops, and maintained members' register.
Secretarial Assistant
Freedom To People With Disability In Zimbabwe
May 2019 - Oct 2019 (5 months)
Compiled reports, wrote articles, conducted workshops, maintained members' register, filed documents, and produced agendas and meeting minutes.
Education
Degrees, certifications, and relevant coursework
UZUniversity of Zimbabwe
Bachelor of Science Honours, Sociology
2017 - 2021
Completed a Bachelor of Science Honours in Sociology, focusing on social behavior, institutions, and the impact of society on individuals.
Nyahuni Adventist High School
A Level Certificate, General Studies
2015 - 2016
Achieved A Level Certificate with subjects including Divinity, History, Geography, and Communication Skills.
Nyazura Adventist High School
O Level Certificate, General Studies
2011 - 2014
Obtained O Level Certificate with 9 O-levels including Geography, English, and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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