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Onesisa Oglady MabhenaOM
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Onesisa Oglady Mabhena

@onesisaogladymabhena1

Customer care and office administration professional with ICT, marketing and transcription expertise.

Zimbabwe
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What I'm looking for

I am seeking a role in office administration or customer care where I can apply ICT training, marketing and transcription skills, contribute to team success, and grow professionally.

I am a goal-driven, self-motivated office administration and customer-care professional with a strong technical background in computer systems and ICT training. Over a decade at a vocational training centre sharpened my problem-solving and team-leading abilities while supporting daily office operations.

I have delivered ICT tutoring, paper reconciliation, client services, and both online and offline marketing for organizations and individual clients. My practical skills include typing, data capture, transcription in English, Ndebele and Shona, and ICDL Microsoft Office competency.

As a freelance graphic designer and video editor, I have produced professional presentations, marketing campaigns, event materials, logos and other creative designs, and managed social media and content editing projects. I combine technical know-how with strong communication and customer-service orientation.

I seek roles where I can apply my administration, customer service and ICT training experience to improve office efficiency and client satisfaction, while continuing to learn and contribute to a collaborative team environment.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Alison logoAL

Alison

Certificate, Medical Transcription

2025 - 2025

Completed a Basics of Medical Transcription course on Alison covering fundamentals of medical transcription.

Alison logoAL

Alison

Certificate, Customer Relationship Management

2024 - 2024

Completed a Customer Relationship Management course on Alison focused on customer service practices.

AL

Alison

Certificate, Graphic Design

2023 - 2023

Completed a Graphic Design course on Alison covering design principles and tools for digital graphics.

Alison logoAL

Alison

Certificate, Office Administration

2023 - 2023

Completed an Office Administration course on Alison covering administrative procedures and office management tasks.

IP

ICDL (Microsoft Office Program)

Certificate, Computer Systems

2015 - 2015

Completed the ICDL Microsoft Office program focusing on core Microsoft Office applications and computer literacy.

Tech stack

Software and tools used professionally

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Onesisa Oglady Mabhena - ICT Training Facilitator - Bulawayo Projects Centre | Himalayas