Onesisa Oglady Mabhena
@onesisaogladymabhena1
Customer care and office administration professional with ICT, marketing and transcription expertise.
What I'm looking for
I am a goal-driven, self-motivated office administration and customer-care professional with a strong technical background in computer systems and ICT training. Over a decade at a vocational training centre sharpened my problem-solving and team-leading abilities while supporting daily office operations.
I have delivered ICT tutoring, paper reconciliation, client services, and both online and offline marketing for organizations and individual clients. My practical skills include typing, data capture, transcription in English, Ndebele and Shona, and ICDL Microsoft Office competency.
As a freelance graphic designer and video editor, I have produced professional presentations, marketing campaigns, event materials, logos and other creative designs, and managed social media and content editing projects. I combine technical know-how with strong communication and customer-service orientation.
I seek roles where I can apply my administration, customer service and ICT training experience to improve office efficiency and client satisfaction, while continuing to learn and contribute to a collaborative team environment.
Experience
Work history, roles, and key accomplishments
ICT Training Facilitator
Bulawayo Projects Centre
Jan 2015 - Jan 2025 (10 years)
Delivered ICT tutoring and client services at a vocational training centre for ~10 years, led technical support for office administration and provided ICT training to students and staff, improving operational efficiency.
Freelance Graphic Designer
Self Employed
Jan 2015 - Jan 2025 (10 years)
Provided freelance graphic design, video editing and marketing services for organizations and individuals, producing event materials, logos and promotional campaigns for online and offline channels.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Medical Transcription
2025 - 2025
Completed a Basics of Medical Transcription course on Alison covering fundamentals of medical transcription.
Alison
Certificate, Customer Relationship Management
2024 - 2024
Completed a Customer Relationship Management course on Alison focused on customer service practices.
Alison
Certificate, Graphic Design
2023 - 2023
Completed a Graphic Design course on Alison covering design principles and tools for digital graphics.
Alison
Certificate, Office Administration
2023 - 2023
Completed an Office Administration course on Alison covering administrative procedures and office management tasks.
ICDL (Microsoft Office Program)
Certificate, Computer Systems
2015 - 2015
Completed the ICDL Microsoft Office program focusing on core Microsoft Office applications and computer literacy.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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