Open to opportunities

Rufaro User

@rufaromativenga

Message

Technically proficient professional with strong customer service and AI training background.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering a collaborative and innovative work environment.

I am a technically proficient professional with a solid foundation in telecommunications infrastructure, honed during my time at Telone. My experience spans various roles, including AI Trainer at ALx Africa, where I leverage AI tools to create high-quality content and develop no-code websites using AI-powered APIs. My technical skills are complemented by a strong customer service background developed at TM PicknPay, where I effectively handled customer inquiries and resolved complaints.

In addition to my technical expertise, I have demonstrated strong administrative capabilities as an Administrator at Hilbright Science College. Here, I managed office operations, coordinated teams, and ensured efficient workflows through effective communication. My ability to supervise projects and maintain accurate records has been instrumental in achieving organizational goals. I am passionate about bridging technical knowledge with effective communication and problem-solving skills to drive success in my roles.

Experience

Work history, roles, and key accomplishments

Current

AI Trainer

Current

ALx Africa

Jan 2025 - Present (4 months)

Leveraged AI tools to create high-quality content including images, videos, and websites. Mastered AI prompt engineering for tailored and efficient AI-generated responses, and developed a no-code website using AI-powered APIs.

AI Tools Prompt Engineering Content Creation No Code Communication

Administrator

Hilbright Science College

Jan 2022 - Oct 2022 (9 months)

Managed office operations, scheduling, and team coordination. Communicated with clients and staff to ensure efficient workflows, organized meetings and events, and maintained records and reports.

Office Management Scheduling Client Communication Team Coordination

Customer Service Desk

TM PicknPay

Jan 2019 - Feb 2020 (1 year 1 month)

Handled customer inquiries and complaints, processed returns and exchanges, provided product information, and managed customer feedback to enhance customer satisfaction.

Customer Service Product Knowledge Communication Team Collaboration

Telecommunications Technician

Telone

Jan 2017 - Nov 2018 (1 year 10 months)

Installed, configured, and maintained telecommunications systems. Proficient in reading technical diagrams, laying fibre cables, and performing maintenance to ensure optimal performance and customer satisfaction.

Telecommunications Customer Support

Education

Degrees, certifications, and relevant coursework

Telone Centre for Learning

Diploma, Telecommunications

2014 - 2017

Grade: Distinction

Completed a Diploma in Telecommunications with a focus on the installation, configuration, and maintenance of telecommunications systems. Achieved distinction for outstanding performance in coursework and practical applications.