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Oneillia Henry

@oneilliahenry

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I keep service businesses organized through client communication, scheduling, invoicing, and customer support.

Jamaica

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What I'm looking for

I'm seeking remote Virtual Assistant, Administrative Assistant, Executive Assistant, Customer Service, or content-support opportunities where I can manage communication, scheduling, documentation, client follow-up, and digital content.

I manage the administrative and client-support needs of Whitestone Cleaning Pro, handling inquiries, quotations, invoices, service documents, and follow-up communication.

I coordinate schedules, client requirements, staffing needs, records, services, and payments while supporting day-to-day business operations. I also create promotional materials and social content using Canva and CapCut.

My customer service background includes phone, chat, order, delivery, billing, loan, and credit-score inquiries. I document interactions accurately, resolve concerns with teams, and support onboarding by explaining procedures and documentation expectations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Phoenix Lead Co.

Jan 2025 - Dec 2025 (11 months)

Provided customer support via phone and chat, documented interactions, handled order and billing inquiries, escalated complex issues, and supported new-hire onboarding.

Customer Service Phone Support Live Chat Documentation Order Management Billing Escalation Management Teamwork Onboarding

Customer Service Representative

Teleperformance

Jan 2021 - Dec 2022 (1 year 11 months)

Responded to inbound and outbound customer inquiries, assisted with personal loan and credit-score questions, documented interactions, and met monthly performance targets.

Customer Service Inbound Calls Outbound Calls Loan Inquiries Credit Score Documentation Performance Targets

Owner / Administrative & Client Support

Whitestone Cleaning Pro

Managed client inquiries and communication, prepared quotations and invoices, coordinated schedules and staffing, maintained business records, and created promotional content using Canva and CapCut.