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Xiomara Pérez Hernández

@xiomaraprezhernndez

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Operations & HR professional with a passion for driving growth.

Germany

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What I'm looking for

I am looking for a role that allows me to drive operational excellence and foster a positive workplace culture.

I am an experienced Operations & HR professional with over 6 years of expertise in leading teams and enhancing business performance. My recent role as Area Manager at LCM Reinigung in the Netherlands allowed me to implement comprehensive training and quality programs, streamline processes, and manage a team of over 40 employees. I take pride in my ability to resolve high-pressure issues and maintain efficiency, all while fostering a strong workplace culture.

Previously, I served as an Assistant Regional Manager, where I led recruitment processes and organized schedules across multiple teams. My experience as a Customer Sales Advisor and HR & Customer Service Support Agent has equipped me with the skills to handle customer inquiries effectively and develop training programs for new hires. I am passionate about driving growth and optimizing customer experiences through efficient workflows.

Experience

Work history, roles, and key accomplishments

Area Manager

LCM Reinigung

Jan 2023 - Mar 2024 (1 year 2 months)

Led teams and streamlined processes to enhance business performance. Specialized in improving operations and implementing training programs. Managed a team of over 40 employees and oversaw budgets and logistics.

Operations Management Team Leadership Process Optimization Budget Management Training Development Customer Experience Performance Management Recruitment

Assistant Regional Manager

LCM Reinigung

Mar 2022 - Jan 2023 (10 months)

Led the recruitment process and implemented onboarding programs. Organized schedules and allocated tasks across multiple teams while conducting quality audits to identify operational issues.

Project Management Recruitment Team Leadership Operations Management Audit Onboarding Process Improvement Scheduling

Customer Sales Advisor

Planeta Group

Jul 2021 - Jan 2022 (6 months)

Achieved and exceeded sales targets while handling customer inquiries and resolving issues. Managed customer relationships and utilized CRM tools effectively.

Sales Management Customer Relationship Management Problem Solving Data Analysis Communication Skills Customer Service CRM Software

Customer Service Support Agent

Canaryfly

Jul 2019 - Jan 2021 (1 year 6 months)

Developed and delivered training programs for new hires while handling customer inquiries and resolving complaints effectively.

Customer Service Training Development Communication Skills Problem Solving Data Analysis Microsoft Office 365 Team Collaboration

Executive Assistant & Event Planner

Elipse Event Management

Apr 2018 - May 2018 (1 month)

Independently organized and managed events while supporting the manager in planning and executing various activities.

Event Planning Project Management Organizational Skills Communication Skills Time Management Budget Management Scheduling Problem Solving

Education

Degrees, certifications, and relevant coursework

European Business School

MBA, Business Management

2018 - 2019

Completed an MBA in Business Management with a focus on social media strategy and marketing coordination. Organized press trips for influencers and media representatives and planned promotional campaigns.