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ANMOL TANWER

@anmoltanwer

Customer Success Engineer at Contentstack who streamlined enterprise onboarding and resolved complex SaaS API and integration issues.

India

Message

At Contentstack, I led technical onboarding for enterprise clients, from environment readiness and platform configuration to integrations and access management. I also served as their primary technical point of contact, translating requirements into configuration and troubleshooting guidance.

I diagnosed REST API, GraphQL, webhook, SDK, SSO, and content-delivery issues, and partnered with Engineering and Product on P1/P2 incidents. The internal knowledge articles I authored cut investigation time by 15%.

At PowerSchool, I supported schools and administrators using the Student Information System and created SOPs that reduced repeat tickets by 25–30%. I also built a Resume Builder Application using the Contentstack App Framework and React, reducing content duplication by 35% with reusable Global Fields.

Experience

Work history, roles, and key accomplishments

Customer Success Engineer

Contentstack

Jun 2023 - Aug 2026 (3 years 2 months)

Resolved enterprise SaaS support cases across CMS, content modeling, automation, publishing, and A/B testing, maintaining a 4.5/5 CSAT. Led end-to-end technical onboarding for enterprise clients and served as primary technical point of contact, partnering with Sales and Engineering to resolve P1/P2 issues.

REST APIs GraphQL Webhooks SDK SSO Postman CMS Content Modeling Automation Publishing A B Testing Incident Management RCA Zendesk Jira Salesforce Log Analysis Customer Onboarding Technical Account Management

Associate Technical Support Engineer

PowerSchool

Oct 2021 - May 2023 (1 year 7 months)

Delivered technical support to 500+ schools and administrators on the Student Information System (SIS), resolving scheduling, gradebook, attendance, and reporting issues while maintaining 99%+ SLA compliance. Created SOPs and coached educators, reducing repeat tickets by 25–30%.

SIs Technical Support SLA Management SOP Development Customer Training Troubleshooting Zendesk Jira

Technical Support Executive

TTEC

Jan 2020 - Sep 2021 (1 year 8 months)

Resolved 50–60+ customer issues weekly across affiliate marketing products, cutting Tier-2 escalations by 15%. Managed 5 enterprise advertiser accounts as POC, configuring tracking pixels and conversion tracking.

Affiliate Marketing Tracking Pixels Conversion Tracking Customer Support Account Management Troubleshooting