Rahul Pareek - Principal Customer Success Architect - Slack - Salesforce Inc | Himalayas
Rahul PareekRP
Open to opportunities

Rahul Pareek

@rahulpareek2

Experienced Principal Customer Success Architect with a focus on strategy.

India
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What I'm looking for

I am looking for a role that emphasizes customer engagement and strategic growth opportunities.

As a Principal Customer Success Architect at Slack, I have successfully established the Global Customer Success Architects Team, serving as trusted advisors to our customer base. My initiatives have led to a 30% reduction in churn for red accounts and the creation of a Strategic Engagement Program that enhances product adoption and upselling opportunities.

Previously, I played a pivotal role at Everstage, where I built the Customer Experience Team from the ground up, generating over $500K in annual recurring revenue. My experience spans managing the entire customer lifecycle, leading customer success motions, and collaborating with product teams to prioritize customer needs. I have a proven track record of building strong relationships with stakeholders and driving product awareness through training and engagement.

With a background in software engineering and product management, I have consistently delivered results across various roles, including Program Manager and Product Evangelist. My commitment to customer success and my strategic approach to problem-solving have been key to my achievements in the tech industry.

Experience

Work history, roles, and key accomplishments

FI

Product Evangelist - Freshrelease

Freshworks Inc

Jul 2019 - Jun 2020 (11 months)

Setup and led the GTM team for Freshrelease, a 0-1 project management solution, owning sales, presales, onboarding, customer success, and support functions. Generated over $250K in ARR in less than a year with zero marketing budget.

ML

Software Engineer - MWatch

Mindtree Ltd

Aug 2012 - Dec 2015 (3 years 4 months)

Developed RESTful services as part of an architectural revamp and designed a multi-geography website monitoring tool using Selenium API. Led development of MWatch Control System, adhoc reporting, and SLA modules.

ML

Software Engineer Intern - MWatch

Mindtree Ltd

Dec 2011 - Feb 2012 (2 months)

Conducted a Proof of Concept (PoC) to integrate Mindtree’s MWatch with Microsoft’s System Center Operations Manager 2012. Explored both API and database-based approaches for integration.

Education

Degrees, certifications, and relevant coursework

Anna University logoAU

Anna University

Bachelor of Technology, Information Technology

2008 - 2012

Grade: 7.2 CGPA

Activities and societies: Played multiple roles like Club President, Area Director, Club Extension Chair - Tamil Nadu and Sri Lanka, Conference Sponsorship Chair at Toastmasters International.

Completed a Bachelor of Technology in Information Technology. Achieved a CGPA of 7.2 during the program.

Tech stack

Software and tools used professionally

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