Rahul Pareek
@rahulpareek2
Experienced Principal Customer Success Architect with a focus on strategy.
What I'm looking for
As a Principal Customer Success Architect at Slack, I have successfully established the Global Customer Success Architects Team, serving as trusted advisors to our customer base. My initiatives have led to a 30% reduction in churn for red accounts and the creation of a Strategic Engagement Program that enhances product adoption and upselling opportunities.
Previously, I played a pivotal role at Everstage, where I built the Customer Experience Team from the ground up, generating over $500K in annual recurring revenue. My experience spans managing the entire customer lifecycle, leading customer success motions, and collaborating with product teams to prioritize customer needs. I have a proven track record of building strong relationships with stakeholders and driving product awareness through training and engagement.
With a background in software engineering and product management, I have consistently delivered results across various roles, including Program Manager and Product Evangelist. My commitment to customer success and my strategic approach to problem-solving have been key to my achievements in the tech industry.
Experience
Work history, roles, and key accomplishments
Principal Customer Success Architect - Slack
Salesforce Inc
Jul 2023 - Present (2 years)
Setup the Global Customer Success Architects Team, acting as trusted advisors to the existing customer base. Built a reactive technical support motion which reduced churn of red accounts by 30%.
Solutions and Customer Onboarding Manager
Everstage Inc
Aug 2021 - Mar 2023 (1 year 7 months)
Joined as the first member of the Customer Experience Team, building the team and processes from scratch. Handled the entire customer lifecycle from initial pitch to customer success and support, retaining over $500K ARR.
Program Manager - Freshteam
Freshworks Inc
Jul 2020 - Aug 2021 (1 year 1 month)
Defined and executed the channels program for Freshteam, increasing new MRR by 25% QoQ. Researched and identified target markets to generate maximum revenue with the lowest possible investment.
Product Evangelist - Freshrelease
Freshworks Inc
Jul 2019 - Jun 2020 (11 months)
Setup and led the GTM team for Freshrelease, a 0-1 project management solution, owning sales, presales, onboarding, customer success, and support functions. Generated over $250K in ARR in less than a year with zero marketing budget.
Senior Presales Consultant - Freshservice
Freshworks Inc
Jan 2018 - Jun 2019 (1 year 5 months)
Ranked #2 Presales Consultant across Freshworks for 2019, adding over $2 million in ARR in less than a year. Responsible for complete technical ownership of accounts, including requirement gathering, product demonstration, and PoC.
Product Evangelist - MWatch
Mindtree Ltd
Jan 2016 - Dec 2017 (1 year 11 months)
Owned presales and product management functions of MWatch, Mindtree’s IMS service delivery accelerator. Responsible for product demonstrations to customer CXOs and interacting with internal teams to build the product roadmap.
Software Engineer - MWatch
Mindtree Ltd
Aug 2012 - Dec 2015 (3 years 4 months)
Developed RESTful services as part of an architectural revamp and designed a multi-geography website monitoring tool using Selenium API. Led development of MWatch Control System, adhoc reporting, and SLA modules.
Software Engineer Intern - MWatch
Mindtree Ltd
Dec 2011 - Feb 2012 (2 months)
Conducted a Proof of Concept (PoC) to integrate Mindtree’s MWatch with Microsoft’s System Center Operations Manager 2012. Explored both API and database-based approaches for integration.
Education
Degrees, certifications, and relevant coursework
Anna University
Bachelor of Technology, Information Technology
2008 - 2012
Grade: 7.2 CGPA
Activities and societies: Played multiple roles like Club President, Area Director, Club Extension Chair - Tamil Nadu and Sri Lanka, Conference Sponsorship Chair at Toastmasters International.
Completed a Bachelor of Technology in Information Technology. Achieved a CGPA of 7.2 during the program.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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