Open to opportunities

omotosho oladayo

@omotoshooladayo

Message

Customer service professional delivering empathetic support and strong client retention in fast-paced settings.

United Arab Emirates

Message

What I'm looking for

I seek a customer-focused role where I can resolve inquiries, build client relationships, train staff, and grow within a collaborative, service-driven team.

I am a dedicated customer service representative with over four years' experience in hospitality and automotive service environments, known for handling inquiries, resolving complaints, and maintaining high satisfaction levels. I consistently deliver clear communication, effective multitasking, and reliable service whether working on-site or remotely.

My background includes roles where I processed payments, managed bookings, trained new staff, coordinated between clients and technicians, and promoted repeat business through relationship management. I prioritize professionalism, problem-solving, and using CRM and collaboration tools to enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Latte Café LLC

Mar 2023 - Nov 2024 (1 year 8 months)

Greeted and assisted customers to ensure positive café experiences, handled complaints and special requests professionally, and managed payments and daily cash reports to maintain accurate transactions.

Customer Support Cash Handling Upselling Time Management Customer Relations Hospitality

Customer Care Representative

Platinum Car Spa

Dec 2019 - Oct 2022 (2 years 10 months)

Managed inquiries, bookings and complaints, coordinated between clients and technicians, trained new staff on service standards, and contributed to repeat business through strong client relationship management.

Customer Support CRM Staff Training Communication