Open to opportunities

Emma Gladies Obeneta

@emmagladiesobeneta

Message

Dedicated customer service representative with strong communication skills.

United Arab Emirates

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a passionate customer service representative with a strong commitment to providing exceptional service and building lasting relationships with clients. My experience at Teleperformance Philippines allowed me to hone my skills in consultative service solutions, where I successfully addressed customer concerns and introduced new product options to enhance their experience.

In my subsequent role as a Sales Representative at Job Placement Resources Cooperative, I exceeded sales targets through effective product knowledge and customer relationship management. Currently, I am working as a waitress, where I continue to deliver outstanding customer service while thriving in high-pressure environments. My diverse experiences have equipped me with the ability to adapt and excel in various customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Waitress

Current

Local Drinks-Sole Proprietorship LLC

Dec 2023 - Present (1 year 9 months)

Provides exceptional customer service with a positive attitude, skillfully upselling products to enhance customer experience. Handles criticism effectively and excels in high-pressure environments.

Customer Service Upselling Hospitality Conflict Resolution

Sales Representative

Job Placement Resources Cooperative Philippines

Jan 2022 - Jan 2023 (1 year)

Demonstrated strong product knowledge and effective customer relationship management, consistently exceeding sales targets. Successfully promoted various products and services to a diverse clientele.

Sales Product Knowledge Customer Relationship Management

Customer Service Representative

Teleperformance Philippines

Jan 2021 - Dec 2022 (1 year 11 months)

Cultivated enduring client relationships by providing consultative service solutions and addressing customer concerns. Communicated with customers to introduce new product options.

Customer Service Client Relationship Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Sapa Anding Agricultural Vocational Technical School, Philippines

K-12 Graduate, TVL-Home Economics

2020 - 2021

Graduated from the TVL-Home Economics program, acquiring practical skills and knowledge in various aspects of home economics. Developed competencies applicable to vocational and technical fields.

Misamis University Philippines

K-12, STEM-Nursing

2019 - 2020

Completed the STEM-Nursing program, focusing on foundational knowledge in science, technology, engineering, and mathematics relevant to the nursing field. Gained essential academic skills and prepared for further studies in healthcare.