Omotola Kuku

Made a lasting first impression on potential clients, consulting and building rapport to understand their needs. Exceeded sales, revenue, and activity targets while providing exceptional service throughout the sales journey.

Handled outbound/inbound calls, serving as the frontline point of contact for customer support via emails, chats, and calls. Achieved a 100% CSAT score by being customer-centric and a skillful problem solver, providing specialized support for vulnerable customers.

Proactively addressed customer issues through active listening and comprehensive understanding of products and services. Developed a customer support framework and improved response times, resulting in a 20% increase in customer satisfaction.

Organized and managed event planning to acquire users for the MVP launch. Created comprehensive requirement documents outlining prioritized features, justifications, and product roadmaps.

Handled customer service, business administration, and support operations for over 200,000 users. Achieved a 100% CSAT score by optimizing response times and enhancing the support process, elevating customer trust in product features.

Successfully launched Nerdbug website V2 within 6 months of joining, showcasing ability to deliver results swiftly. Led a cross-functional team of 8 through sprints, stand-ups, retrospectives, and planning meetings, driving goal achievement.

Delivered exceptional customer support across multiple retail centers, enhancing service experiences through efficient operations and effective customer relationship management. Enhanced the customer experience by 25.5% through the Centre Operations Optimization Initiative.

Engaged with customers to facilitate purchases and upsell products. Ensured full product knowledge was communicated to customers to aid their buying decision.

Completed an MBA Certificate program focused on business and technology, in partnership with UK Tech Hub. This program provided advanced knowledge in business strategies and their application in the tech industry.

Obtained a Bachelor of Science degree with a specialization in Accounting. The curriculum covered core accounting principles, financial management, and economic analysis.