Obidimbu Àugusta
@obidimbuugusta
I resolve customer issues and strengthen support operations across phone, email, and chat.
NigeriaWhat I'm looking for
At Moniepoint Microfinance Bank, I've resolved over 3,000 customer complaints, achieved a 98% customer satisfaction rating, and helped reduce response times by 50% through improved support policies and procedures.
I've also managed debt recovery at Cashigo International Limited, investigating transactions, resolving complex debt issues, identifying risks, and communicating overdue-loan information directly to customers.
Across customer support, sales, administration, teaching assistance, and inventory management, I bring five years of experience building customer relationships, maintaining accurate records, and collaborating across teams to deliver timely solutions.
Experience
Work history, roles, and key accomplishments
Customer Support
Moniepoint Microfinance Bank
Jan 2022 - Present (4 years 8 months)
Achieved a 98% customer satisfaction rating and resolved over 3,000 complaints, improving efficiency and reducing response times by 50%. Implemented training programs and collaborated with departments to enhance products and services.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Botany
Bachelor of Science in Botany from Lagos State University, Ojo, Lagos, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Obidimbu?
You can contact Obidimbu and 90k+ other talented remote workers on Himalayas.
Message ObidimbuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
