Looking for a job

Omolola Kolawole

@omololakolawole

Message

I resolve customer issues and build lasting client relationships across phone, email, and social media support.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can resolve client concerns, build strong relationships, use CRM tools, and contribute to high service standards in a supportive, fast-paced environment.

At Orlakempire, I respond to customer inquiries across phone, email, and social media, resolve complaints, and support order tracking, payment verification, and delivery concerns. I maintain accurate CRM records and follow-ups while building relationships that improve retention and loyalty.

I also train individuals in professionalism, workplace behavior, and communication through Etiquette Poise and Protocol Resource Academy. My background includes high-demand client service, advocacy outreach, and helping customers feel heard through clear, empathetic support.

Experience

Work history, roles, and key accomplishments

Current

Volunteer – Gender & Health Advocacy

Current

Vision Spring Initiative

Jan 2023 - Present (3 years 8 months)

Educate women and girls on Sexual and Reproductive Health Rights and facilitate awareness on gender equality and health issues. Support outreach initiatives promoting safe communities.

Advocacy Education Communication Skills Outreach Gender Equality

Current

Etiquette & Personal Development Trainer/Consultant

Current

Etiquette Poise and Protocol Resource Academy

Jan 2018 - Present (8 years 8 months)

Train individuals on professionalism, workplace behavior, and communication. Develop clients' confidence and interpersonal effectiveness through structured sessions.

Training Professional Development Communication Skills Coaching Interpersonal Skills

Customer Support Specialist

Orlakempire

Jan 2024 - Jan 2026 (2 years)

Responded to customer inquiries via phone, email, and social media, resolved complaints, and assisted with order tracking and payment verification. Maintained accurate customer records and built positive relationships to improve retention.

CRM HubSpot Zoho CRM Freshdesk Customer Support Complaint Resolution Communication Skills Active Listening Emotional Intelligence

Client Service Representative

Better Food Restaurant

Jan 2013 - Dec 2013 (11 months)

Delivered efficient customer service in a high-demand environment, assisting over 40 customers daily. Managed inquiries, resolved complaints, and processed orders accurately.

Customer Service Complaint Resolution Order Processing Attention To Detail Communication Skills