Open to opportunities

Sandra Iwaloye

@sandraiwaloye

Message

Customer Support Specialist with 6+ years resolving escalations and optimizing operations.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer support role where I can own multi-channel support, resolve escalations, and improve operations—using strong documentation, collaboration, and customer-first communication to deliver consistent, high satisfaction.

I’m an empathy-driven, highly organized Customer Support Specialist with over 6 years of experience across customer service, telesales, and administrative operations. I manage multi-channel client communications, resolve complex escalations, and keep service aligned with international standards.

I thrive in remote settings, using modern digital workspaces (Slack, Zoom, Microsoft Teams, Google Workspace, and MS Office 365) to deliver seamless cross-border support. In my current role, I serve as a primary tier-1 and tier-2 escalation point while keeping client records, operational logs, and vendor agreements meticulously organized.

Across prior roles, I owned end-to-end communications and managed an average of 40+ inbound and outbound inquiries daily, while also leading lead qualification and outbound outreach. I’m also actively engaged in facilitator and volunteer work with Initiative of Change Nigeria / Creators of Peace, strengthening my leadership, cross-cultural communication, and active listening.

Experience

Work history, roles, and key accomplishments

Current

Administrative Manager

Current

Laurev International

Feb 2022 - Present (4 years 5 months)

Delivered multi-channel customer support via phone and email while maintaining professional, empathetic communication. Acted as a primary tier-1 and tier-2 escalation point and handled complex complaint resolution.

Customer Support Phone Support Email Support Escalation Management Ticket Resolution Documentation Data Entry

Current

Facilitator & Volunteer

Current

Initiative of Change Nigeria / Creators of Peace

Jan 2014 - Present (12 years 6 months)

Facilitated global peace circles, community engagement programs, and remote workshops requiring strong emotional intelligence and active listening. Delivered leadership and cross-cultural communication in support of community conflict resolution.

Facilitation Community Engagement Active Listening Cross Cultural Communication Conflict Resolution Leadership Teamwork

Assistant Office Manager

Kared Global Services

Mar 2023 - Dec 2024 (1 year 9 months)

Managed end-to-end customer communications across email, phone, and digital channels to support high daily inquiry volumes. Handled lead qualification and outbound outreach, while coordinating schedules and appointments.

Customer Communications Email Support Phone Support Lead Qualification Outbound Calling Cold Calling Objection Handling Calendar Management Google Workspace Customer Relationship Management Client Retention

Administrative Manager & PA to the CEO

Nudea Limited

Jun 2019 - Jan 2023 (3 years 7 months)

Served as a primary point of contact for client communications, managing executive schedules and business correspondence. Resolved customer inquiries and complaints to improve client trust and business operations.

Remote Customer Support

Studio & Social Media Manager

Nail & Beauty Studio

Jun 2022 - Dec 2022 (6 months)

Managed digital customer bookings and appointment scheduling, optimizing calendars for smooth operations. Provided social media customer support by responding to inquiries with quick turnaround time.

Appointment Scheduling Calendar Management Social Media Customer Support Customer Support Digital Booking

Telesales Marketer

Microsoft Nigeria

Oct 2016 - Feb 2017 (4 months)

Conducted high-volume outbound B2B/B2C sales calls for a global tech brand. Presented digital products and services, addressed objections, and closed leads.

Outbound Calling B2B Sales B2C Sales Sales Calls Objection Handling Cold Calling