Open to opportunities

omigade sarah

@omigadesarah

Message

I resolve customer issues across chat, email, phone, and CRM systems for remote teams.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Support, Chat/Email Support, or Customer Success role where I can deliver accurate CRM records, fast responses, and genuine customer care that supports retention and satisfaction.

I've supported customers at Thrift By GTS through digital channels, helping with product enquiries, orders, follow-ups, and issue resolution in a fully remote environment.

At Mercy Group Clinics, I coordinated HMO claims and maintained patient and insurance documentation, improving processing efficiency by 25%. I also managed onboarding communication with healthcare partners and insurance firms to improve response turnaround.

I use Zendesk and Freshdesk to log, track, and update customer records accurately, while handling email, live chat, and phone support with an empathetic, solutions-first approach.

I'm comfortable keeping distributed teams aligned through Slack, Trello, Zoom, Google Workspace, and Microsoft Office, and I follow customer concerns through to resolution.

Experience

Work history, roles, and key accomplishments

Admin / HMO Officer

Mercy Group Clinics

Coordinated HMO claims and maintained organized patient records, improving documentation processing efficiency by 25%. Managed onboarding communication with healthcare partners and insurance firms, improving response turnaround time.

HMO Documentation Patient Communication Administrative Support Remote Collaboration Google Workspace Microsoft Office

Customer Service & Support Officer

Thrift By GTS

Managed customer inquiries through digital channels, providing timely responses and professional support. Assisted with product enquiries, orders, follow-ups, and issue resolution, maintaining organized records and handling concerns professionally.