At Mphasis, supporting HP Store LATAM’s six Magento storefronts, I resolved six production-rollout defects at the root and added tests to guard against each one. I also wrote 347 automated tests focused on failures that produce no error message.
I built and operate a nightly audit of more than 900 navigation links. It detects empty category pages, generates corrected markup, and sends reports to the country teams and operations.
I replaced about 10 hours a week of manual review with a QA dashboard that checks eight content blocks against source-of-truth pages. I also reduced alert volume by roughly half, with safeguards designed to send an alert rather than fail silently.
Earlier, I provided L2 application support at NTT DATA and built responsive interfaces at Digital Synapse. At TeleTech, I led a team of 22 customer-support agents; I work in Spanish and English and write user guides for non-technical teams.
