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Omar Elnaggar

@omarelnaggar

Customer Service Representative at Intelcia Communications, supporting Optimum Mobile customers with billing, account management, and technical troubleshooting.

Egypt

Message

What I'm looking for

I’m eager to apply my academic knowledge and practical skills in a technology-focused role.

At Intelcia Communications, I handled live chat inquiries for the Optimum Mobile account, supporting customers with billing questions, payment processing, and disputes.

I also troubleshot service and connectivity issues and handled account updates and plan changes. Through NTI’s Advanced Data Analytics training, I studied analytics techniques alongside Python, Java, SQL, data structures, and algorithms.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Intelcia Communications

Handled live chat inquiries for Optimum Mobile, managing billing, technical troubleshooting, and account management. Maintained high customer satisfaction through clear communication and problem-solving.

Customer Service Billing Support Technical Troubleshooting Account Management Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Faculty of Science

Bachelor of Science, Computer Science

Currently in the third year of a Bachelor of Science program, with expected graduation in 2027. Core coursework includes Java, Python, Data Structures, Algorithms, and SQL.