marawan ashraf
@marawanashraf
I turn customer needs and raw data into clear, actionable insights.
EgyptWhat I'm looking for
I'm currently a Data Analyst intern at Zidio Development, using Python, Excel, Power BI, and SQL Server while pursuing a Bachelor of Engineering in Computer Software Engineering at BHI.
As a freelance Data Analyst on Fiverr, I collect, clean, and analyze data to support informed decisions. I use SQL to query databases, Power BI to create interactive dashboards, and Excel for reporting and data manipulation.
Alongside data work, I support customers at Majorel by resolving inquiries with clear communication, professionalism, empathy, and practical problem-solving.
My previous customer-service roles at Concentrix and TP included resolving order, account, billing, mobile-device, and technical issues, as well as escalating complex cases to technical teams. I bring customer context, data skills, and an interest in software engineering to every opportunity.
Experience
Work history, roles, and key accomplishments
Internship as a Data Analyst focusing on data analysis tasks.
Worked as Customer Service Specialist at Majorel.
As a Freelance Data Analyst, I work on collecting, cleaning, and analyzing data to help drive informed decisions. I use SQL for querying databases, Power BI for creating interactive dashboards, and Excel for advanced data manipulation and reporting. My focus is on turning raw data into clear and actionable insights.
As a Customer Service Representative at Concentrix , I handle inquiries and resolve customer issues related to orders, including missing, delayed, or incorrect items. My role focuses on ensuring customer satisfaction through clear communication, efficient problem-solving, and delivering a positive experience on every interaction. I also assist customers with account-related inquiries while maintai
Worked as L2 Escalation team at TP.
• Provided exceptional customer service in the IT field, handling tech issues, troubleshooting mobile devices, and addressing billing inquiries.
• Resolved customer concerns promptly and effectively, ensuring a positive experience and high satisfaction levels.
• Collaborated with technical teams to escalate complex issues and streamline problem-solving processes.
Worked as Data Entry Clerk at Goverment Job.
I Worked in Elwakers company in Alexandria as socail media designer I have made alot of banner for many company and Esport Teams
Education
Degrees, certifications, and relevant coursework
High institute of Engineering and Technology, El Behira, Egypt(BHI)
Bachelor of Engineering - BE, Computer Software Engineering
2021 - 2027
High Institute of Engineering and Technology, El Behira, Egypt (BHI)
Bachelor of Engineering, Computer Software Engineering
2021 - 2027
Pursuing a Bachelor of Engineering in Computer Software Engineering at BHI, developing technical expertise and critical thinking skills.
Salah Salem Secondary School - KafrEldawar - Elbehiera
High School Diploma, High School/Secondary Diplomas and Certificates
2018 - 2021
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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