At Concentrix Smart Village, I handled Comcast Xfinity billing and mobile service inquiries in a high-volume customer support environment. I earned top performer status for three consecutive months through customer satisfaction and issue resolution.
At Concentrix, New Cairo, I provided real-time chat and email support to N26 Bank customers with financial and account-related inquiries, resolving issues while maintaining service quality.
As a Data Volunteer with La Fabrique Studio Tunisia (AIESEC), I collected and cleaned data on global music enterprises and organizations. I also used AI-assisted web scraping methods and organized large datasets in spreadsheets.
