At Verizon, I assisted customers with billing inquiries, account management, and plan optimization. I also troubleshot mobile devices, Wi-Fi routers, hotspots, and connectivity issues.
I handled customer interactions, resolved complex issues, and de-escalated challenging situations. At Medicare, I explained health insurance benefits and coverage options and guided customers through enrollment.
At Future University in Egypt, I studied Management Information Systems alongside business administration, computer science, and information systems courses.
