Omar Abdi
@omarabdi
Experienced IT professional specializing in computer support and networking.
United StatesWhat I'm looking for
I am an IT professional with over 22 years of experience specializing in Windows-based environments, networking, and TCP/IP. My expertise lies in resolving technical issues, educating end-users, and providing top-tier customer support. I am a collaborative team player committed to optimizing IT infrastructure and enhancing organizational efficiency.
In my current role as a Computer Support Specialist at U-Haul, I ensure maximum uptime for computer systems and broadband connectivity by proactively monitoring and resolving technical issues. I have successfully implemented and configured field computer systems across multiple locations, providing comprehensive technical support and user training. My previous experience includes managing WAN/LAN infrastructure at MedPoint Family Care Center and maintaining IT infrastructure for Daar Engineering, where I ensured seamless access to company resources for field employees.
With certifications in Cybersecurity and Information Assurance, along with CompTIA Network+ and Security+, I am well-equipped to address security vulnerabilities and implement compliance measures. I am passionate about leveraging my skills to contribute to a dynamic team and drive organizational success.
Experience
Work history, roles, and key accomplishments
Computer Support Specialist
U-Haul
Jan 2019 - Present (6 years 6 months)
Ensured maximum uptime for computer systems and broadband connectivity by proactively monitoring and resolving technical issues to minimize disruptions. Deployed, configured, and maintained field computer systems across all assigned locations, ensuring optimal performance and seamless integration.
IT Support Specialist
MedPoint Family Care Center
Jan 2008 - Present (17 years 6 months)
Managed WAN/LAN infrastructure for three locations, ensuring network performance and security. Provided technical support to over 60 healthcare employees via remote access and phone.
Network Administrator
Daar Engineering
Jan 2007 - Present (18 years 6 months)
Maintained IT infrastructure for a civil engineering firm, including remote office connectivity via VPN. Managed an SQL server for accounting software and implemented wireless networking solutions.
Internet Manager
Telcom Somaliland
Jan 2004 - Present (21 years 6 months)
Managed internet services, ensuring network reliability and system upgrades. Trained IT staff on best practices and collaborated on new network designs for voice and data services.
Desktop Support Technician
WMBOC (Non-Profit Organization)
Jan 2000 - Present (25 years 6 months)
Maintained IT infrastructure, including Exchange Server administration and database management. Provided desktop support and troubleshooting for internal users.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Science, Cybersecurity & Information Assurance
Focused on cybersecurity principles and information assurance practices. Gained expertise in protecting digital assets and ensuring data integrity.
MCMilwaukee Area Technical College
Associate Degree, Computer Information Systems
Studied various aspects of computer information systems, including hardware, software, and networking fundamentals. Developed a strong foundation in IT support and system management.
Availability
Location
United StatesAuthorized to work in
Job categories
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