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Amid Fofanah

@amidfofanah

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IT Network Specialist with expertise in technical support and security.

United States

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What I'm looking for

I seek a role that fosters collaboration, innovation, and career growth opportunities.

I am an IT Network Specialist with a strong background in technical support and system engineering. My experience includes managing IT support for over 500 employees and maintaining a 99.9% uptime for enterprise wireless networks. I have a proven track record of reducing critical vulnerabilities by 75% and improving system efficiency by 30% through proactive management and optimization strategies.

Throughout my career, I have developed a deep understanding of network infrastructure, security protocols, and system optimization. I have successfully led enterprise IT support for multiple government agencies, achieving a 95% customer satisfaction rating while handling numerous daily support tickets. My ability to communicate effectively and work collaboratively with teams has allowed me to align technical solutions with business needs, ensuring seamless operations and enhanced security.

Experience

Work history, roles, and key accomplishments

Technical Analyst

Ashton Wood Homes

May 2024 - Present (1 year 3 months)

Achieved a 95% first-contact resolution rate for IT support, assisting over 500 employees. Maintained 99.9% uptime for the enterprise wireless network across multiple sites.

Vulnerability Assessment Patch Management Performance Optimization Tanium

IT Support Specialist

Critical Edge Inc

Apr 2022 - Present (3 years 4 months)

Led enterprise IT support and network management for multiple government agencies, including Gwinnett County, Henry County, and the State of Arkansas. Maintained 99.9% network uptime using Meraki infrastructure and managed security and surveillance systems.

Enterprise Management

System Analyst

TRGroup Inc

Jan 2019 - Present (6 years 7 months)

Led enterprise network management across multiple campuses, specializing in LAN/WAN architecture. Designed and deployed complete network solutions, including wireless access points and CAT6 cabling.

Network Architecture Spiceworks Helpdesk LANs & WANs

Education

Degrees, certifications, and relevant coursework

University of Maryland Global Campus

Bachelor of Science, Computer Networks and Cybersecurity

2020 - 2024

Completed a Bachelor of Science in Computer Networks and Cybersecurity. The curriculum focused on network infrastructure, cybersecurity principles, and system defense strategies.

Wor-Wic Community College

Associate of Science, Computer Network Support Tech

2020 - 2022

Obtained an Associate of Science in Computer Network Support Tech. This program provided foundational knowledge in computer networking and technical support.