Open to opportunities

Omair Azam

@omairazam

Message

Experienced IT Support Technician specializing in MSP-style Tier 2 troubleshooting and customer service.

United States

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What I'm looking for

I am seeking a fully remote role with a collaborative MSP where I can contribute immediately, deepen technical skills, work on varied Tier 2 support responsibilities, and grow long-term within the organization.

I am an experienced IT Support Technician with strong Tier 2 troubleshooting skills across Windows OS, Microsoft 365, Active Directory, networking, and security tools. I deliver dependable resolutions with a customer-first approach, clear communication, and thorough documentation, supporting diverse client environments including virtual desktops, Avaya/AWS call systems, and PHI/PII-sensitive operations.

I have supported enterprise environments at TriWest Healthcare Alliance, Sprouts Farmers Market, and Wells Fargo, managing hardware, software, AD/OKTA administration, ServiceNow ticketing, Meraki network monitoring, and basic MSSQL tasks. I seek a fully remote role with a collaborative MSP where I can contribute immediately, deepen my technical expertise, and grow long-term with the organization.

Experience

Work history, roles, and key accomplishments

Current

Tech Support Analyst

Current

TriWest Healthcare Alliance

Jun 2025 - Present (7 months)

Provide Tier-2 application and endpoint support, administering Active Directory and virtual desktop environments while resolving networking, M365, and hardware issues with PHI/PII compliance.

Active Directory VMWare Horizon Azure Virtual Desktop ServiceNow Avaya Networking

Desktop Support Technician II

Sprouts Farmers Market

Feb 2021 - Jan 2024 (2 years 11 months)

Delivered hardware and software support across stores, warehouses, and corporate offices, resolved POS and network issues, and managed AD/OKTA access while using ServiceNow and Meraki tools.

ServiceNow Active Directory Okta Intune Mobile OS Support

Systems Operations Analyst

Wells Fargo

Apr 2019 - Feb 2021 (1 year 10 months)

Supported security service center operations, managed group membership and shared drives in AD, and handled remote access and application requests while tracking tickets to resolution.

Active Directory Remote Access Ticketing IAM PAC2000 Troubleshooting client support

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Cloud Networking and Engineering

Pursuing a Bachelor of Cloud Networking and Engineering with expected completion in June 2027, focusing on cloud, networking, and IT infrastructure topics.