Omair Azam
@omairazam
Experienced IT Support Technician specializing in MSP-style Tier 2 troubleshooting and customer service.
What I'm looking for
I am an experienced IT Support Technician with strong Tier 2 troubleshooting skills across Windows OS, Microsoft 365, Active Directory, networking, and security tools. I deliver dependable resolutions with a customer-first approach, clear communication, and thorough documentation, supporting diverse client environments including virtual desktops, Avaya/AWS call systems, and PHI/PII-sensitive operations.
I have supported enterprise environments at TriWest Healthcare Alliance, Sprouts Farmers Market, and Wells Fargo, managing hardware, software, AD/OKTA administration, ServiceNow ticketing, Meraki network monitoring, and basic MSSQL tasks. I seek a fully remote role with a collaborative MSP where I can contribute immediately, deepen my technical expertise, and grow long-term with the organization.
Experience
Work history, roles, and key accomplishments
Tech Support Analyst
TriWest Healthcare Alliance
Jun 2025 - Present (7 months)
Provide Tier-2 application and endpoint support, administering Active Directory and virtual desktop environments while resolving networking, M365, and hardware issues with PHI/PII compliance.
Desktop Support Technician II
Sprouts Farmers Market
Feb 2021 - Jan 2024 (2 years 11 months)
Delivered hardware and software support across stores, warehouses, and corporate offices, resolved POS and network issues, and managed AD/OKTA access while using ServiceNow and Meraki tools.
Systems Operations Analyst
Wells Fargo
Apr 2019 - Feb 2021 (1 year 10 months)
Supported security service center operations, managed group membership and shared drives in AD, and handled remote access and application requests while tracking tickets to resolution.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Cloud Networking and Engineering
Pursuing a Bachelor of Cloud Networking and Engineering with expected completion in June 2027, focusing on cloud, networking, and IT infrastructure topics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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