Jonathan Murphy

Lead daily retail store operations, sales performance, and team development for an Xfinity retail location, driving revenue growth and customer acquisition across Internet, Mobile, Video, and Home Security. Develop and mentor sales representatives and assistant store managers, fostering a high-performance culture focused on employee development and customer satisfaction.

Drive internet sales goals by motivating and incentivizing teams to achieve stretch goals, using strategic relationship-building and performance management. Create and distribute reports to multiple owners and partners, providing performance visibility that strengthens decision-making and fosters buy-in from retail employees.

Demonstrated and explained products, methods, and services to persuade customers to purchase products or use services, applying consultative sales techniques. Maintained neat sales areas, sold promoted products, and recommended specific product purchases to meet customer needs.

Resolved customer complaints regarding sales and service, applying problem-solving and communication skills. Planned and directed training and performance evaluations, advised potential customers on equipment needs, and supervised others while providing on-the-job training.

Resolved customer complaints, planned and directed sales and training, and advised customers on equipment needs. Reviewed operational records to project sales and profitability, and supervised worker activities to support sales performance.

Resolved customer complaints, planned and directed sales and training, and advised customers on equipment needs. Reviewed operational records, directed sales and service accounting, and interviewed, selected, and trained retail employees.

Maintained metrics, reports, and process documentation, and collaborated with departments to integrate logistics with business systems. Planned and implemented improvements to logistics systems, prepared and managed retail budgets, and supervised workers engaged in receiving, storing, testing, and shipping products.

Completed high school diploma in June 2004.