Phume Qhobosheane
@phumeqhobosheane
Dedicated customer service manager with a focus on team success.
South AfricaWhat I'm looking for
I am a committed customer service professional with extensive experience in the insurance sector. Currently serving as a Customer Service Manager at CCI, I lead a team dedicated to enhancing customer satisfaction and loyalty. My role involves coaching and training staff, developing policies, and ensuring that our service standards are consistently met.
Previously, I worked as a Customer Service Advisor, where I honed my skills in policy management, claims processing, and customer interaction. My ability to navigate complex systems and collaborate with various departments has been instrumental in resolving customer issues effectively. I am passionate about creating a positive customer experience and driving team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
CCI (Call Center International)
Nov 2023 - Present (2 years 7 months)
In my role as Customer Service Manager, I supervise the customer service team, develop policies and procedures, and focus on enhancing customer satisfaction. I train and motivate staff, set performance targets, and create loyalty programs to improve client retention.
Customer Service Advisor
CCI
May 2020 - Oct 2023 (3 years 5 months)
As a Customer Service Advisor, I set up new quotations and policies for car and bike insurance, handled claims history checks, and managed customer inquiries. I worked closely with various departments to resolve issues and ensured customer satisfaction through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
Chesterville Ext Secondary
Secondary Education
2008 -
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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