Open to opportunities

Phume Qhobosheane

@phumeqhobosheane

Message

Dedicated customer service manager with a focus on team success.

South Africa

Message

What I'm looking for

I am looking for a role that challenges my skills and fosters growth.

I am a committed customer service professional with extensive experience in the insurance sector. Currently serving as a Customer Service Manager at CCI, I lead a team dedicated to enhancing customer satisfaction and loyalty. My role involves coaching and training staff, developing policies, and ensuring that our service standards are consistently met.

Previously, I worked as a Customer Service Advisor, where I honed my skills in policy management, claims processing, and customer interaction. My ability to navigate complex systems and collaborate with various departments has been instrumental in resolving customer issues effectively. I am passionate about creating a positive customer experience and driving team performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Manager

Current

CCI (Call Center International)

Nov 2023 - Present (1 year 6 months)

In my role as Customer Service Manager, I supervise the customer service team, develop policies and procedures, and focus on enhancing customer satisfaction. I train and motivate staff, set performance targets, and create loyalty programs to improve client retention.

Team Management Customer Satisfaction Policy Development Staff Training Performance Monitoring Loyalty Programs Communication Problem Solving Leadership Strategic Planning

Customer Service Advisor

CCI

May 2020 - Oct 2023 (3 years 5 months)

As a Customer Service Advisor, I set up new quotations and policies for car and bike insurance, handled claims history checks, and managed customer inquiries. I worked closely with various departments to resolve issues and ensured customer satisfaction through effective communication and problem-solving.