oluwatosin senjobi

I’m a Customer Service Representative with over six years of delivering exceptional support in high-volume call and email environments. I bring strong communication, active listening, and empathy to resolve customer concerns efficiently while improving overall satisfaction.

At Coscharis Motors Plc, I managed day-to-day CRM operations, mentored team members, and collaborated across ten branches to ensure seamless service delivery. By analyzing customer feedback using in-house CRM tools and resolving escalated issues, I contributed to a 25% increase in company revenue and improved team performance.

Earlier roles—at One Dot Online Company and MINISO Nigeria—strengthened my end-to-end customer support mindset, from processing orders and coordinating deliveries to driving sales through excellent in-store service. I’m committed to continuous improvement, relationship management, and building brand loyalty through positive customer experiences.