amarachi agha

I am a customer service professional with over five years of experience handling high-volume inquiries via phone, email, and chat. I have a strong track record of resolving issues efficiently and maintaining high satisfaction rates.

I worked as a Customer Service Representative at Zenith Bank Plc where I resolved 95% of inquiries on first contact, maintained accurate records, and mentored new hires. I also served as a Marketing Officer at Zenith Bank Plc, supporting client onboarding and improving satisfaction by 65% while ensuring regulatory compliance.

I am comfortable working independently in remote environments and I leverage CRM systems, email and chat support, and time-management practices to deliver consistent results. I hold a BSc in Demography & Social Statistics and completed ALX Virtual Assistant Training in 2024.

I bring strong conflict resolution, data entry, and communication skills in English, with conversational abilities in Igbo and intermediate German (B1). I am motivated to join teams that value customer-first service, continuous improvement, and remote collaboration.