@priscillanartey1
Administrative assistant at Right to Information Commission who improved document processing efficiency and accuracy.
GermanyAt Right to Information Commission, I managed administrative workflows, correspondence, scheduling, and document control. I introduced digital tracking tools that improved document processing efficiency and record accuracy.
At Direct Savings and Loans Limited, I supported customers by email, phone, and live chat, achieving a 98% customer satisfaction rate. I also co-developed onboarding documentation and self-service resources that reduced ticket escalations.
Work history, roles, and key accomplishments
Right to Information Commission
Mar 2022 - Jun 2024 (2 years 3 months)
Managed daily administrative workflows, executive correspondence, meeting scheduling, and document control. Introduced digital tracking and administrative tools to improve document processing and record accuracy.
Direct Savings and Loans Limited
Sep 2020 - Jan 2022 (1 year 4 months)
Delivered customer support through email, phone and live chat, achieving a consistent 98% customer satisfaction rate. Co-developed customer onboarding documentation, self-service FAQs and digital resources, significantly reducing ticket escalation rates.
Degrees, certifications, and relevant coursework
Master of Arts, Innovation and Entrepreneurship
2024 -
Pursuing a Master of Arts in Innovation and Entrepreneurship, expected to complete in May 2026.
Master of Science, Procurement Management
2023 - 2024
Completed a Master of Science in Procurement Management from August 2023 to July 2024.
Master of Arts, Brands and Communications
2022 - 2023
Completed a Master of Arts in Brands and Communications from August 2022 to July 2023.
Bachelor of Science, Marketing
2016 - 2020
Completed a Bachelor of Science in Marketing from September 2016 to August 2020.
Software and tools used professionally
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Priscilla Nartey
Senior Business Administrator, Right to Information Commission