At Right to Information Commission, I managed administrative workflows, executive correspondence, meeting scheduling, and document control. I introduced digital tracking tools that improved document processing efficiency and record accuracy.
I maintained case management, financial, and administrative records while processing public and institutional information requests and preparing regulatory responses.
At Direct Savings and Loans Limited, I supported customers by email, phone, and live chat, achieving a 98% customer satisfaction rate. I also analyzed feedback and support ticket data to identify opportunities to improve products and services.
I co-developed onboarding documentation, self-service FAQs, and digital resources that reduced ticket escalations. In my projects, I developed a Ghana-adapted recycling machine concept and conducted qualitative research on Nestlè Ghana Evaporated Milk.
