FBFikile Benthin
@fikilebenthin
Enthusiastic customer service advisor dedicated to client satisfaction.
GermanyWhat I'm looking for
I am a confident and reliable individual with extensive experience in customer service. My journey has equipped me with the skills to effectively assist clients in resolving their issues, whether it's over the phone, face-to-face, or via email. I thrive under pressure and prioritize organization in my workflow, ensuring that I deliver the best service possible.
Throughout my career, I have taken an enthusiastic approach to my roles, particularly as a Sales and Order Processing advisor at Air Log International GmbH. My dedication to customer satisfaction is genuine, and I enjoy helping others. I have also gained valuable experience in various roles, including as a Communication Officer during my internship at Air Namibia, where I contributed to corporate events and managed communication tasks.
Experience
Work history, roles, and key accomplishments
Sales and Order Processing
Air Log International GmbH
Feb 2025 - May 2025 (3 months)
Managed sales processes and order fulfillment for international logistics, ensuring efficient client transactions. Handled customer inquiries and maintained accurate records.
Ambulatory Caretaker, Household Help
People4Care GmbH
Mar 2024 - Jan 2025 (10 months)
Provided comprehensive ambulatory care and household assistance to clients, ensuring their comfort and well-being. Managed daily living activities and maintained a clean, organized environment.
Switchboard Operator/Receptionist
Air Namibia
Jan 2017 - Dec 2018 (1 year 11 months)
Operated a multi-line switchboard, directing calls and managing communications for a busy corporate environment. Served as the primary point of contact, providing administrative support and managing reception duties.
Communication Officer External Affairs
Air Namibia
Jan 2016 - Dec 2017 (1 year 11 months)
Supported external affairs by coordinating photography for company publications and events, enhancing brand visibility. Assisted with updating intranet and website content, and organized corporate events.
Flight Crew and Cabin Crew Rostering Officer
Air Namibia
Jan 2018 - Present (7 years 6 months)
Managed the rostering of flight and cabin crews, optimizing schedules to ensure operational efficiency and compliance. Processed leave applications and designed crew rotations according to flight schedules.
Policy Retention Officer
Metropolitan
Jan 2012 - Present (13 years 6 months)
Responded to customer queries and implemented sales promotion activities to introduce clients to insurance products. Developed and executed new strategies focused on enhancing customer retention.
Education
Degrees, certifications, and relevant coursework
Centaurus High School
High School Diploma, General Studies
Completed high school education at Centaurus High School in Namibia, achieving a High School Diploma in 2004.
Triumphant College Namibia
Diploma, Marketing Management and Office Administration
Obtained a Diploma in Marketing Management and Office Administration from Triumphant College Namibia in 2012.
IBIS
German-Zertifikat A2 Level, German Language
Achieved German-Zertifikat A2 Level from IBIS in Oldenburg in 2016.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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